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About the Role

This is an opportunity to help shape a new chapter for the brand and lead the team from the shopfloor while building meaningful connections with our community from day one!

Responsibilities

• Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Championing floor leadership and exceptional guest experience by leading from the floor
• Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and develop Product Guides to unlock their potential and support the store in reaching targets
• Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
• Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
• Network with potential partners to support events and to help maximize brand engagement in the community
• Manage the opening and closing procedures for the store
• Answering store phones and responding to voicemails and store emails
• Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
• Perform/complete other additional projects, duties, and assignments as required and/or by request

Requirements

• One or more years of leadership experience
• 1 – 2 years of retail experience
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Strong time management skills and can prioritize and adapt to daily business needs in the moment
• Highly flexible and adaptable when faced with ambiguity
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
• Available for a minimum of one open, one close and one weekend shift each week
• Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Skills

• Natural leader
• Passion for customer service
• Delivering an exceptional experience for guests
• Seeking and offering relevant feedback, coaching and development in the moment
• Strong written and verbal communication
• Passion for getting outside and living it

Location

• Sydney

Work Type

• Pop-up
• Retail

Experience Level

• Leadership experience
• Retail experience

Salary/Compensations

• Competitive salary

Benefits

• Arc’Teryx uniform provided
• Generous team discount with Arc’Teryx and other affiliated brands with Amer Sports
• Great bonus scheme
• Parental Leave Top Up Program
• Access to an Employee Assistant Program
• Continuous on the job training
• Development opportunities to support your career growth
• Part of a global business with great career pathways and opportunities across multiple brands

About the Company

• Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.
• The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.
• Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.

Equal Opportunity

• Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
• We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
• All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.