Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Moneythor is seeking a proactive and personable Solution Engineer to serve as the primary technical point of contact for enterprise clients in Japan. This client-facing role involves leveraging deep technical expertise to maximize platform value, driving adoption, and collaborating with internal teams to identify product enhancements and sales opportunities.

Responsibilities

• Provide strategic, operational, and technical expertise to support Customer Success.
• Assist digital banking clients with ongoing technical and functional inquiries.
• Serve as the technical point of contact for the customer success organization.
• Customize client implementations using HTML, JavaScript, Web development, SQL, and Java.
• Act as an evangelist for existing and new platform features.
• Maximize platform adoption and drive business growth through advocacy.
• Analyze client business requirements and manage solution delivery, testing, and packaging.
• Partner with business development, product, and engineering teams on pre-sales, onboarding, and retention.
• Provide impactful customer feedback to the product team based on platform expertise.
• Manage client requests and documentation using a case tracking system.
• Identify and escalate opportunities for relationship expansion.
• Maintain expert knowledge of the digital banking market.
• Respond to service disruptions and incidents.
• Ensure timely and accurate completion of all projects.

Requirements

• 5+ years of experience in a CSM, Solution Engineer, or client-facing technical/business analyst role.
• Experience with project implementation, pre-sales, and support activities.
• Hands-on technical experience with JavaScript, HTML, Java, SQL, and database technologies.
• Excellent written and oral communication skills.
• Ability to work autonomously on multiple client accounts.
• Proficiency in Japanese and English.

Skills

• JavaScript
• HTML
• Java
• SQL
• Web development
• Database technologies
• Technical analysis
• Project implementation
• Pre-sales
• Customer support

Location

• Japan

Work Type

• Remote
• Requires travel to client and prospect offices

Experience Level

• 5+ years

About the Company

• Award-winning global enterprise software company.
• Provides digital banking platforms to banks and fintech firms.
• Focuses on data-driven personalized recommendations and insights.
• Headquartered in Singapore with global presence in London, Paris, Dubai, Tokyo, and Sydney.