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About the Role
The Head of Digital is responsible for accountability for the strategy, profit and loss, and client experience of Sephora's biggest store across Australia and New Zealand.
Responsibilities
- Taking ownership of the AU/NZ e-commerce revenue target and delivering against key commercial objectives.
- Monitoring and optimising performance across all digital platforms, including app, mobile site and desktop.
- Developing and executing strategies to improve customer acquisition, conversion and retention.
- Driving innovation across the online customer journey, including payments, delivery and overall shopping experience.
- Leading major e-commerce campaigns and omni-channel promotional events, including Black Friday and other key trading periods.
- Identifying opportunities to improve commercial performance through data-driven insights, innovation, and continuous optimisation.
- Leveraging competitor analysis, customer insights, and analytics to enhance site navigation, content, merchandising, checkout, and promotional experiences.
- Partnering with regional teams to deliver personalised customer experiences across all digital touchpoints.
- Collaborating with local and regional stakeholders, as well as cross-functional teams and external partners, to deliver impactful e-commerce initiatives.
- Leading, coaching and developing a high-performing team in a dynamic, fast-paced environment.
- Acting as the voice of the e-commerce function, representing the team in leadership forums and contributing to strategic business decisions.
Requirements
- At least 10 years of Digital experience - ideally from the beauty/fashion industry
- Demonstrated commercial acumen with the ability to identify opportunities and business decisions that drive results.
- Proven ability to set strategic direction, translate vision into actionable plans
- Experience managing complexity and ambiguity
- A collaborative leadership style that builds strong relationships across teams and fosters a culture of partnership and shared success.
- The ability to inspire, engage and develop high-performing teams
Skills
- E-Commerce Growth and Performance
- Online Customer Experience Optimisation
- Partnership Building
- Team Leadership
- Digital Strategy
- Commercial Acumen
- Data-driven Insights
- Customer Acquisition
- Customer Retention
- Customer Journey Optimisation
- E-commerce Campaigns
- Omni-channel Promotions
- Competitor Analysis
- Personalised Customer Experiences
- Stakeholder Collaboration
- Team Development
Location
- Sydney CBD
Work Type
- 12 month fixed-term contract
Experience Level
- At least 10 years of Digital experience
Education Level
- Tertiary education in Commerce, Digital Technology (highly desirable but not essential)
Benefits
- Opportunities for personal development
- Opportunities across our global group of high-end luxury brands
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- Discounted Gym memberships
- 24/7 Mental Health well-being programs
- Life Insurance
- Unique online learning platform
- Fun social calendar
- Fortnightly Pay + Super
About the Company
- At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty.
- As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market.
- Across Australia and New Zealand, we have circa 36 stores, a growing online platform and we plan to grow this year on year.
- Not only do we have stores we also have a head office based in Sydney CBD.
- Sephora has a diverse number of roles to offer.
- Sparked by energy and excitement, our passion is contagious. So, if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.