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About the Role

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

Responsibilities

• Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Create personalized experiences for your guests and proactively address all their needs.
• Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities.
• Maintain a solution-focused approach when challenges arise.
• Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential.
• Address conflicts promptly and effectively.
• Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
• Contribute to the company's waste reduction targets through support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Requirements

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Basic Technology Skills

Skills

• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous

About the Company

• We are committed to the Planet.

Equal Opportunity

• We welcome talent with diverse experiences, ideas, and skills.
• We value your mindset over skills. Skills are trainable.
• L'Occitane's Privacy Statement
• United States Applicants Only:
• Employee Rights
• FMLA: Posters
• FMLA Special Rules for Returning Military Members (USERRA)