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About the Role

The Operations Manager is a member of the store leadership team responsible for ALO’s operational strategy within the store. This role focuses on inventory management, labor planning, and scheduling to ensure efficient and effective store operations, with the primary goal of keeping the store customer-ready at all times.

Responsibilities

• Oversee and support the execution of key operational processes.
• Investigate and identify root causes of inventory accuracy issues, partnering with the Manager to escalate process or system gaps.
• Champion strong operational standards for the salesfloor by leveraging business performance data.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours for efficient product delivery reception.
• Support a safe work environment and efficient operation.
• Represent the business in meetings and on conference calls, in partnership with the General Manager.
• Review, monitor, and partner with the General Manager to manage the budget, reporting, and other business data, including metrics and informing planning processes.
• Plan for future workflow business needs to protect optimal performance.
• Ensure the Operations team embodies ALO's mission and guiding principles to effectively communicate the brand's identity and purpose.
• Lead the team through accountability, continuous coaching, talent development, and elevating effective communication.
• Establish internal and external pipelines through succession planning and recruitment strategy.
• Write effective schedules that prioritize business strategy, in partnership with the General Manager.
• Oversee the execution of deliverables on the ALO Sales and Service Model, protecting operational efficiency.
• Collaborate and implement the General/Store Manager’s vision and work cross-functionally with business partners to support organizational goals.
• Demonstrate the ability to navigate the organization with a balance of business needs and brand culture.

Requirements

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 10-15KG.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

Skills

• Inventory management
• Labor planning
• Scheduling
• MS Office (Word, Excel and Outlook)
• Interpersonal skills
• Communication skills (verbal and written)
• Agility
• Time management
• Accountability
• Coaching
• Talent development
• Succession planning
• Recruitment strategy

Location

• Australia

Work Type

• Onsite
• Full-time

Experience Level

• Leadership experience

Salary/Compensations

• Competitive salary
• Monthly store incentives

Benefits

• Generous ALO team discount
• Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
• Quarterly clothing allowance
• Extensive career growth opportunities

About the Company

• Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and positively impacts individuals and their communities.
• The company emphasizes the 'studio-to-street' philosophy, applying consciousness from practice into daily life.
• ALO is expanding across Australia.

Equal Opportunity

• We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.
• By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.