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About the Role

Q2 is seeking a Business Analyst – Card Processing to manage the product lifecycle for key products and help define the BaaS ecosystem of the future. This role involves defining, organizing, and executing a product delivery pipeline for Card Processing, focusing on product functionality developed with third-party partners. The Business Analyst will uncover client and bank needs, scope effort, create documentation, develop product delivery goals, and contribute to the product roadmap.

Responsibilities

Work with Product leadership to develop and effectively prioritize the product backlog
Experience partnering with and understanding technology development
Partner with clients, development, operations, external partners, and cross-functional leaders to identify, build and measure features and functionality that meet business goals
Manage the product implementation side of key third party relationships for card processing, fraud management, and other critical features
Define product functionality and write detailed User Stories/Epics with empathy for the end user
Provide scope for a release and define release timing and strategy
Work with the team to define each sprint plan, review completed work, and accept/reject results
Apply Agile methods and processes to promote a disciplined software development process
Create product documentation for developers, clients, and banks
Articulate product vision and user stories in a manner clearly understandable to development teams and clients

Requirements

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
Well versed in process management, demonstrated ability to manage complex rollouts with multiple stakeholders – has launched products at scale
Strong teamwork, organization, and problem resolution skills
Excellent verbal, written, presentation, and interpersonal skills
Self-starter with proven ability to deliver results with minimal assistance is a must
Experience contributing in an Agile development environment
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Work Type

Hybrid Work Opportunities

Experience Level

Minimum of 5 years of related experience
3+ years of experience with an advanced degree
Equivalent related work experience

Education Level

Bachelor’s degree in (relevant degree)
Advanced degree

Benefits

Health & Wellness
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other players and community organizations to raise money and awareness together.
An early pioneer in Banking as a Service, Q2 is the platform behind some of the biggest names in fintech banking today.
Over the years, we’ve worked with amazing clients like Square, Credit Karma, Betterment, Acorns, and many others to launch next-generation financial services that are redefining banking for millions of everyday Americans nationwide.
As we scale our platform into the tens of millions of users, we’re looking to bring on a Business Analyst – Card Processing to manage the product lifecycle for some of our key products and help us define the BaaS ecosystem of the future.
Think of yourself as the glue that ties together Q2’s Banking as a Service platform: working with all the different parts of our group to help us launch new products and evolve our existing ones so our clients can continue defining the cutting edge of banking.
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).
We believe in making an impact—in the industry and in the community.
Mission In 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do.
Vision Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders.
To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking.
We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire.
Values Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles.
These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years.
Building something different and special takes the right kind of people, and we hope you’ll join our team.

Equal Opportunity

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements