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About the Role

This is an opportunity to help shape a new chapter for the brand while building meaningful connections with our community from day one at Arc'teryx's first-ever outlet pop-up in Sydney.

Responsibilities

• Foster connection in all guest interactions from product education, processing purchases and supporting guests on warranties or damaged goods.
• Support in-store events, inventory counts, replenishing product and ensuring the store stays clean and organized.
• Provide feedback and suggestions on merchandising to enhance guest experience and sales.
• Collaborate with your team and leaders in an open and positive way.
• Deliver best-in-class experience to our guests through education, service and culture.
• Build a strong understanding of our products and seamlessly weave this into guest interactions.
• Act as a brand ambassador and elevate the guest experience wherever possible.

Requirements

• Two or more (2+) years of retail sales experience.
• Passionate about delivering exceptional customer service.
• Enjoys having fun at work, but holds self accountable to what is required.
• Outstanding verbal and written communication skills, and a deep understanding of impact.
• Self-motivated, and enjoys problem solving.
• Highly flexible and adaptable when faced with ambiguity.
• Effectively balances autonomy and collaboration.
• Inspires breakthrough thinking and continuous improvement.
• Seeks the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Passion for work is paralleled by passion for getting outside and living it.

Skills

• Product education
• Processing purchases
• Warranty support
• Merchandising
• Team collaboration
• Customer service
• Communication

Location

• Sydney

Work Type

• Pop-up
• Retail

Experience Level

• 2+ years retail sales experience

Salary/Compensations

• Competitive remuneration
• Great bonus scheme

Benefits

• Generous team discount with Arc'teryx and affiliated brands with Amer Sports
• Arc'teryx uniform provided
• Access to an Employee Assistant Program
• Continuous on the job training
• Development opportunities
• Great career pathways and opportunities across multiple brands

About the Company

• Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.
• The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.
• Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.

Equal Opportunity

• Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
• We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
• All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.