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About the Role

Lead new customer deployments across the Polimorphic platform, ensuring a seamless, value-driven onboarding experience. Translate complex use cases into well-structured implementation plans, coordinate stakeholders, excel in product knowledge and technical configuration, and manage projects from kickoff through activation. Work closely with Customer Success Managers, Product, Sales, and Engineering to deliver high-quality launches.

Responsibilities

Own end-to-end implementation of Polimorphic capabilities across the customer lifecycle.
Create and manage detailed project plans, milestones, and success criteria.
Coordinate cross-functionally to align expectations and deliver deployments on schedule.
Track and report implementation progress to internal stakeholders and customers.
Identify and mitigate risks, proactively communicating blockers and dependencies.
Lead discovery sessions with customers to document processes, requirements, and goals.
Translate requirements into actionable configuration and data setup plans.
Deliver tailored training and documentation to ensure successful handoff to live operations.
Ensure each customer reaches “value realization” milestones and is well-positioned for ongoing management.
Build customer-specific workflows in our no-code environment.
Configure and tune Polimorphic AI agents to ingest and fit customer content and use cases.
Partner with engineering to stand up integrations with customer systems, owning field mapping, data flow requirements, and end-to-end testing.
Work with Product and Engineering to define configuration requirements and ensure readiness of new features.
Partner with Sales and CS to ensure smooth handoffs and fluid implementation of post-onboarding work.
Contribute feedback from implementations to improve templates, tools, and product usability.
Maintain and continuously improve implementation templates, playbooks, and metrics.
Contribute to defining best practices for discovery, testing, and go-live readiness.
Help scale the implementation process as the customer base grows.

Requirements

6-10 years of experience in SaaS implementation, onboarding, technology adoption consulting, or project management.
Strong organizational and communication skills.
Proven ability to manage multiple projects simultaneously.
Comfortable working with technical concepts (APIs, integrations, user permissions, data imports).
Ability to build trust with government partners and communicate clearly across roles and seniority levels.
Demonstrated passion for emerging technologies and their real-world applications.

Skills

Project Management
Customer Onboarding
Technical Configuration
Cross-Functional Collaboration
Process Improvement
SaaS Implementation
APIs
Integrations
User Permissions
Data Imports

Experience Level

Senior

Benefits

Competitive compensation
Equity
Benefits

About the Company

Polimorphic builds AI-powered tools that streamline the work of local governments and improve the resident experience.
We help local governments serve their communities better.
We’re a mission-driven team passionate about delivering practical, impactful solutions.
Create technology that lets governments of all sizes deliver for the people.
Early-stage ownership with real impact on company trajectory.
A collaborative, transparent culture that values your voice.