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About the Role

Responsible for the physical and tenancy aspects of CHI owned and leased assets in the Master Lease facility in the Bronx, NY, ensuring quality housing services are provided in accordance with guidelines established by CHI, HUD, NYC Department of Homeless Services, and other funding sources.

Responsibilities

• Conduct daily walkthroughs of the building, common areas, grounds, and vacant units.
• Identify and address maintenance, safety, housekeeping, and building concerns.
• Monitor overall property appearance and curb appeal.
• Ensure building operations comply with company policies and applicable regulations.
• Coordinate with maintenance staff and vendors to address repair needs promptly.
• Receive, assign, and track resident maintenance requests.
• Monitor open work orders and ensure timely completion.
• Follow up with residents regarding completed repairs and service satisfaction.
• Conduct unit inspections before and after repairs when necessary.
• Coordinate access to units for repairs, inspections, and capital improvement projects.
• Serve as the primary property management contact for building-related matters, lease compliance, rent collection, maintenance concerns, inspections, and occupancy issues.
• Provide professional and responsive customer service to residents.
• Address resident concerns, complaints, and requests in a timely manner.
• Communicate building policies, procedures, and lease requirements clearly and consistently.
• Work collaboratively with case management staff regarding resident concerns that may require supportive services or program intervention.
• Maintain positive working relationships with residents while enforcing lease obligations and building rules.
• Collect and monitor monthly rent payments.
• Track delinquent accounts and follow up with residents regarding outstanding balances.
• Prepare and distribute late rent notices, lease violation notices, and other resident correspondence as necessary.
• Maintain accurate records of rent payments, arrears, resident ledgers, and account activity.
• Coordinate with subsidy providers and internal departments regarding rental assistance payments and recertifications.
• Assist with move-in and move-out financial processing as required.
• Coordinate unit turnovers and readiness for occupancy.
• Conduct apartment showings and applicant interviews as needed.
• Process leasing paperwork and maintain resident files.
• Coordinate move-ins and move-outs.
• Maintain occupancy levels and minimize vacancy loss.
• Conduct move-in, annual, housekeeping, and move-out inspections.
• Ensure resident files and building records remain organized and compliant.
• Document inspection findings and follow up on corrective actions.
• Assist with agency, funding, and compliance inspections as required.
• Prepare notices, letters, and resident communications.
• Maintain accurate electronic and paper records.
• Respond to emails, phone calls, and resident inquiries in a timely manner.
• Generate reports related to occupancy, work orders, rent collection, and property operations.
• Participate in staff meetings and training as required.

Requirements

• Bachelor's Degree preferred, HS diploma required.
• Minimum 3-years of experience as a residential property manager.
• Knowledge of the law as it relates to rental properties.
• Knowledge of Housing Quality Standards, Section 8, general property management, and landlord/tenant relationships.
• Experience with rent collection, lease enforcement, resident relations, inspections, and maintenance coordination is a plus.
• Proficiency in English required.
• Ability to calculate rental amounts and rental increases.
• Ability to tour properties, perform routine property inspections, walk distances, climb stairs, etc.
• Ability to prioritize, make appropriate decisions and judgment calls.
• Ability to relate to the underserved, homeless, and disabled populations.
• Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
• Must be even-tempered, work well under pressure, have good negotiation skills, the ability to be cross-trained in areas unrelated to the property management profession, and the ability to meet unexpected deadlines.

Skills

• Property Management software (YARDI Voyager)
• MS Windows
• MS Office
• Excel
• Outlook
• Verbal communication
• Written communication
• Negotiation skills

Location

• Bronx, NY

Work Type

• Full Time
• Onsite

Experience Level

• 3+ years of experience as a residential property manager

Education Level

• High School Diploma required
• Bachelor's Degree preferred

Salary/Compensations

• $70,000.00 - $70,000.00

Benefits

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

About the Company

• Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
• Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
• We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
• CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

• Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
• This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.