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About the Role

This is a central, high-leverage, and high-visibility role on a tenured, lean team. You will own central parts of our product, bringing analytical, data-driven rigor to the product motion: setting cadence, driving process, and owning the operational work that gets product shipped.

Responsibilities

• Shape the core product experience.
• Drive improvements to the workflows our customers rely on most.
• Build high-impact product bets from zero to launch.
• Lead new experiences that continue to differentiate and deepen our moat.
• Define the future of team collaboration.
• Go deep with customers, study the market, and turn insights into a clear roadmap for how teams work together in the product.
• Tackle complex product problems with simplicity.
• Help translate technically sophisticated systems into intuitive experiences for non-technical users.
• Use data to make the product smarter.
• Partner closely with engineering, growth, and bizops to understand user behavior, improve activation, and inform what the product should do next.

Requirements

• Operate at a staff or senior level.
• Thrive in collaborative environments where you’re trusted to work independently.
• Enjoy working with top 1% talent who ups your game when you collaborate with them.
• Are a low-ego generalist.
• Happy to take on the unglamorous work, and energized by making the entire system better rather than owning a glamorous slice of it.
• AI-fluent and AI-curious.
• Leveraging AI to make you a better, faster PM.
• Excited about where the industry is going.
• Bring customer empathy to everything you do.
• Enjoy interfacing with customers.
• Use strong active listening skills to get to the root of a customer’s feedback.
• Think from first principles in undefined, fast-moving situations.
• Historically successful and happy in roles that aren’t fully defined/scoped.
• Have good taste and high horsepower.
• Comfortable leaning into these attributes vs fitting into a textbook PM mold.
• Excited about working in-person in SF, five days a week.

Skills

• AI-fluent
• AI-curious
• Customer empathy
• Active listening
• First principles thinking
• Analytical rigor
• Data-driven decision making

Location

• San Francisco, CA

Work Type

• In-person
• Full-time

Experience Level

• Staff level
• Senior level

About the Company

• Town is an AI-powered assistant that connects to your tools to do real work on your behalf — triaging your inbox, drafting in your voice, managing your schedule, and running workflows across everything you use.
• It knows you deeply and gets sharper over time.