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About the Role

The Inforce Service Administrator/Reception role offers a variety of responsibilities, and we are seeking someone who ‘gets’ customer service and is looking for a challenging role in a fun environment. This role offers the opportunity to build strong relationships with our customers (Life Insurance Advisors) and carriers (Life Insurance Companies) through seamless customer service and support.

Responsibilities

• Liaise between policyholder, advisors and insurance carriers
• Handle a variety of service inquiries throughout the lifecycle of a life insurance policy
• Maintain an understanding of the different Insurance Carriers’ inforce-related processes
• Exercise sound judgement when providing administrative support and guidance
• Light reception duties including greeting walk-ins, mail handling, ordering supplies, and other miscellaneous office responsibilities

Requirements

• A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently
• Clear written and oral communication skills
• Ability to identify and analyze problems and provide optimal solutions
• Previous life insurance industry experience
• Practical experience with MS Office Suite and online meeting platforms
• 1-2 years of relevant experience

Location

• London

Work Type

• Hybrid
• No Travel Required

Experience Level

• 1-2 years of relevant experience

Salary/Compensations

• $45,000 to $50,000

Benefits

• Competitive Compensation
• Incentives
• Bonuses
• Opportunities to increase earnings
• Flexible work arrangements
• Generous time off
• Personalized benefits package
• Company-matched RRSPs
• Sponsored training and development programs
• Tuition reimbursement opportunities
• Coverage for professional license fees and membership dues
• Discounts on events, travel, accommodations, and personal home & auto insurance
• Extended health benefits
• Disability insurance
• Paid-time-off benefits
• Eligible bonuses
• Commissions for some positions

About the Company

• Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed.
• Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes.
• At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
• At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives.
• We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work.
• By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
• HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
• When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities.
• To read more about HUB, please visit - About Us - HUB International
• About HUB International Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services.
• With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
• We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
• If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.
• AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience.
• These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review
• HUB International is committed to creating an inclusive and accessible recruitment process for all candidates.
• If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.
• We endeavor to make this website accessible to any and all users.
• If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com.
• This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
• Hi, we’re HUB.
• In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
• When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
• And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
• About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.
• From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
• For more information, please visit hubinternational.com.

Equal Opportunity

• At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives.
• We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work.
• By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
• HUB International is committed to creating an inclusive and accessible recruitment process for all candidates.
• If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.