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About the Role

The Operations Manager is a member of the store leadership team responsible for ALO’s operational strategy within the store. This role focuses on inventory management, labor planning, and scheduling to ensure efficient and effective store operations, with the primary goal of keeping the store customer-ready at all times.

Responsibilities

• Oversee and support the execution of key operational processes.
• Investigate and identify root causes of inventory accuracy issues, partnering with the Manager to escalate process or system gaps.
• Champion strong operational standards for the sales floor by leveraging business performance data.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours for efficient product delivery reception.
• Support a safe work environment and efficient operation.
• Represent the business in meetings and on conference calls, in partnership with the General Manager.
• Review, monitor, and partner with the General Manager to manage the budget, reporting, and other business data, including metrics and informing planning processes.
• Plan future workflow business needs to protect optimal performance.
• Ensure the Operations team embodies ALO's mission and guiding principles to effectively communicate brand identity to guests.
• Lead the team through accountability, continuous coaching, talent development, and elevating communication within the Operations team.
• Establish internal and external pipelines through succession planning and recruitment strategy.
• Write effective schedules that prioritize business strategy, in partnership with the General Manager/Store Manager.
• Oversee the execution of Flow experience deliverables while protecting operational efficiency.
• Collaborate and implement the General/Store Manager’s vision and work cross-functionally with business partners to support organizational goals and achieve inventory and sales floor KPIs.
• Demonstrate an ability to navigate the organization with a balance of business needs and brand culture.

Requirements

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Open availability and expectation to work variable shifts including peak days and weekends.
• Expectation to work during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season (the 1st week of January).

Skills

• Inventory management
• Labor planning
• Scheduling
• MS Office (Word, Excel, Outlook)
• Interpersonal skills
• Communication skills (verbal and written)
• Agility
• Time management
• Accountability
• Coaching
• Talent development
• Succession planning
• Recruitment strategy

Location

• Onsite

Work Type

• Full-Time

Experience Level

• Leadership experience

Salary/Compensations

• $74,000- $90,000 CAD/ year

Benefits

• Generous employee discount for ALO.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries (select cities).
• Commuter benefits.

About the Company

• Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Equal Opportunity

• As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.