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About the Role

As a Concierge, you are the key to the city, a trusted advisor, and the face of our first-class service promise. We are looking for a personality with charisma, discretion, and a passion for the extraordinary, who will delight our discerning international guests with warmth and expertise.

Responsibilities

• Polite and efficient handling of all inquiries, from general information and directions to complex flight confirmations.
• Organization of exclusive tours, table reservations in the city's most sought-after restaurants, and coordination of limousine and transport services.
• Continuous updating of knowledge about hotel services, local attractions, cultural highlights, shopping opportunities, and public transport connections.
• Fulfillment of special requests and proactive support in ensuring the highest customer satisfaction.

Requirements

• Completed vocational training in upscale hotel management and at least 2 years of professional experience in a comparable position in luxury hospitality.
• Fluent German and English, both written and spoken; additional foreign languages are a strong advantage.
• Confident demeanor, impeccable manners, and the ability to maintain discretion and calm even in hectic situations.
• A strong 'hands-on' mentality and an eye for the smallest details that make the difference.
• Proficient use of common hotel software systems (ideally Opera Cloud) and MS Office.
• Membership in 'Les Clefs d’Or' is desirable.

Skills

• Hotel Software Systems (Opera Cloud)
• MS Office

Location

• Germany - Berlin

Work Type

• Permanent - Full Time

Experience Level

• Minimum 2 years of professional experience in a comparable position in luxury hospitality

Education Level

• Completed vocational training in upscale hotel management

Benefits

• Predictable working hours
• Free cleaning of work clothing
• Assumption of the Deutschlandticket (or BVG Jobticket)
• Diverse design possibilities and an exciting work environment
• Varied development opportunities as well as internal and external training
• Staff and Family & Friends rates for all Kempinski Hotels and all Global Hotel Alliance properties
• 'Adlon Benefits' within Berlin as well as Corporate Benefits
• Free meals in the staff restaurant
• Regular team events

About the Company

• In our establishment, we define luxury not only through excellence but through the art of fulfilling wishes before they are spoken.