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About the Role

As Sales Operations Manager, you will lead the North America Sales Operations team, a function that sits at the very center of how the business operates and grows. You will be accountable for ensuring the seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives across the region. This is a high-visibility leadership role where you will partner with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations to deliver operational excellence at scale. This is not a role for someone who wants to maintain the status quo, it's for someone who wants to shape it.

Responsibilities

Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
Maintain robust operational controls and data quality standards, monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
Support audit, compliance, and governance requirements, serving as a key operational point of contact for escalations and risk management
Identify and lead process improvement initiatives that simplify, standardize, and automate workflows — improving efficiency, scalability, and the overall stakeholder experience
Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence

Requirements

7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence
3+ years of people leadership experience, with proven success building, coaching, and developing high-performing teams
Strong expertise in data quality management and operational controls, including experience supporting audit, compliance, and governance requirements
Demonstrated ability to lead process improvement initiatives, including simplification, standardization, and automation of complex operational workflows
Bachelor's degree or equivalent professional experience in a relevant discipline

Skills

Experience in the reinsurance or life & health insurance industry, with familiarity of treaty administration and deal lifecycle management
Exposure to operational technology platforms and digital transformation initiatives within a financial services or insurance context
Experience working in a multi-country or global operating model, navigating cross-functional and cross-cultural stakeholder environments
Strong analytical and problem-solving skills, with the ability to translate data and metrics into actionable operational insights
Excellent communication and influencing skills, with a track record of building trusted relationships with senior business partners and leadership teams
Comfort operating in a fast-paced, ambiguous environment with multiple competing priorities and a strong bias for action

Location

Toronto

Work Type

Hybrid

Experience Level

7+ years of experience
3+ years of people leadership experience

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

CAD $136,000 to $166,000

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
We cover both Property & Casualty and Life & Health.
Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Equal Opportunity

Swiss Re is an equal opportunity employer.
It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request.
If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.