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About the Role

Nitra is seeking a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine for its customer ecosystem. This role is crucial for increasing customer engagement, advocacy, adoption, and expansion across Nitra's product suite. The ideal candidate will be a builder who thrives in high-growth startups and enjoys creating programs from scratch, ultimately turning customer engagement into measurable business growth.

Responsibilities

Build and scale customer communities across Nitra's healthcare customer base through specialty-specific and role-specific communities.
Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events.
Develop customer growth initiatives to increase adoption and cross-product usage.
Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding.
Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
Build and manage Customer Advisory Boards and Physician Councils to gather product feedback and influence product strategy.
Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences.
Measure customer engagement and optimize programs based on data.
Analyze customer behavior and develop scalable engagement strategies to increase retention, referrals, customer satisfaction, and revenue growth.

Requirements

5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles.
Experience building customer communities, advocacy programs, or engagement initiatives from the ground up.
Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies.
Exceptional communication, relationship-building, and executive presence.
Excellent project management and cross-functional collaboration skills.
Strong analytical mindset with experience measuring customer engagement and business outcomes.
Comfortable operating in ambiguity and moving quickly from idea to execution.
Experience supporting SMB and mid-market customers.
Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus.
Experience working in VC-backed Series B-D technology companies is strongly preferred.

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

Competitive Salary

Benefits

Equity
Competitive Salary
Comprehensive health, vision, and dental insurance options
Generous employer 401K match

About the Company

Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible, providing an ecosystem of fintech and software solutions to help doctors better manage their practices.
The company operates with urgency, intensity, and ambition, expecting excellence, ownership, and intellectual rigor.
Nitra is scaling rapidly with a clear trajectory toward becoming a unicorn.
The company was founded by unicorn founders with successful exits and is joined by an experienced team from major financial and tech companies.
Nitra is backed by leading VCs and supported by expert advisors.