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About the Role

Lead the way by partnering with the leadership team to support the execution of company directives and standards. Create an inclusive environment by utilizing advanced planning, time management, team development, and delegation, embodying Faherty Brand values and culture. Provide actionable feedback to maintain good vibes, inclusion, and directive compliance, driving individual and team performance. Ensure a positive brand representation by maximizing results in People, Sales, Visual Merchandising, and Operations.

Responsibilities

Process in-store sales, returns, and exchanges.
Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
Analyze key business metrics to identify performance improvement opportunities.
Utilize business tools and personal insight to drive results.
Plan and execute in-store events in partnership with the Store Leader.
Develop and maintain presence within the local community.
Oversee the lifecycle of product, including in-store fulfillment, receiving inventory, cycle counts, transfers, and adjustments.
Manage regularly scheduled store inventories.
Oversee operational excellence, including cash management procedures.
Create a disciplined culture focused on operational excellence.
Ensure timely execution of company directives and initiatives.
Utilize available resources consistently and effectively.
Collaborate with the Leadership Team for monthly supply orders.
Execute Monthly Store Assessment.
Prepare store and team for success.
Communicate successes and opportunities to the Store Leader through solution-oriented planning.
Execute floorsets, ensuring updates requested by the Visual Team are made through planning and delegation.
Translate and implement company directives to create engaging floor spaces.
Guide the store team on a weekly basis to showcase merchandising updates.
Maintain a neat and well-organized space to ensure seamless merchandise flow.
Represent and reinforce the brand in a positive manner through strong visual presentation.
Partner with the team daily to ensure the floor is fully restocked based on sell-through.
Work in tandem with the Visual Team to maximize real estate, driving sales growth.
Execute window and marketing updates.
Act as a true Leader on Duty while in the business.
Champion high standards that empower others to excel within the store and company at large.
Recognize and highlight individual and team performance.
Communicate effectively.
Collaborate and build trust.
Understand when to take action and when to escalate.
Drive and uphold epic people-centric selling strategies and cultures.
Partner with the Store Leader to ensure opportunities for success are addressed through timely touch bases.
Assess strengths and developmental opportunities of the team.
Provide timely and actionable coaching and feedback.
Lean in with the Store Leader to make schedules accommodating for peak times/seasons.
Assist with sourcing, recruiting, and bringing aboard top talent.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Adept with technology and apps, including but not limited to Google Suites and MS Office, and familiar with industry-related blogs and feeds.
Strong communication skills with the ability to effectively communicate across a multitude of channels.
Demonstrated ability to assist with coaching and developing dynamic, high performing teams that align with company goals and values.
Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
Passionate about building a brand with purpose and demonstrating advocacy through business.
Available when we are open for business, including nights, weekends, and holidays.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Skills

Time management
Team development
Delegation
Sales
Customer service
Clienteling
Business analysis
Community outreach
Inventory management
Cash management
Visual merchandising
Communication
Coaching
Recruiting
Technology proficiency (Google Suites, MS Office)

Location

New York City

Work Type

Full-time

Experience Level

Leadership experience

Salary/Compensations

$29—$32 USD

Benefits

Health benefits
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount

About the Company

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism.
Goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring joy to wear.
Committed to comfort without compromising quality, holding to a higher standard with a lower environmental impact.
Dedicated to learning how to be better stewards of the planet and supporting people and organizations doing work that aligns with their values.
Passionate leadership team from diverse backgrounds with a singular goal: to deliver on the promise of comfort and craftsmanship.
Work in a collaborative, energetic, and creative environment.
Embody five core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.

Equal Opportunity

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.