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About the Role

Transport guests in a prompt, friendly, and courteous manner using safe driving practices, coordinating with the front desk for arrivals/departures and responding to in-the-moment requests.

Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Work independently and with limited supervision.
• Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
• Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• All candidates must be over the age of 21.
• All candidates must have a valid driver license.
• All candidates must have a clean driving record.
• Excellent driving record as verified by Motor Vehicle Report.
• Must be 21 years of age or older.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.

Skills

• Safe driving practices
• Communication
• Customer service
• Teamwork
• Problem-solving

Location

• Austin Airport

Work Type

• 24 hour, 7 days a week service

About the Company

• We are a 24 hour, 7 days a week service for guests going to, and arriving from the Austin Airport.