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About the Role

ResQ Services Group is seeking a Service Operations Manager to help build the operational foundation of their in-house commercial service division from the ground up. This role offers the chance to directly influence service delivery, customer communication, dispatching, and operational execution in a fast-moving, tech-enabled service company.

Responsibilities

• Coordinate and manage daily service work orders from scheduling through completion.
• Communicate with customers regarding service updates, timelines, delays, and next steps.
• Dispatch and coordinate technicians across active service calls and preventative maintenance work.
• Track open work orders, follow-ups, estimates, invoices, and parts requirements to ensure timely completion.
• Help prioritize emergency, urgent, and time-sensitive service requests.
• Support service documentation, job notes, photos, and work order accuracy through the ResQ platform.
• Assist with estimate follow-up, invoicing coordination, and administrative service workflows.
• Help maintain service SLAs, operational consistency, and customer satisfaction standards.
• Identify operational bottlenecks and recommend process improvements as RSG scales.
• Work closely with leadership to help build and improve day-to-day operational processes.
• Support after-hours or emergency coordination when required.

Requirements

• Highly organized and detail-oriented with strong operational follow-through.
• Strong communicator who can remain calm and professional in fast-paced situations.
• Comfortable managing multiple priorities, schedules, and customer needs simultaneously.
• Customer-focused with strong problem-solving and relationship management skills.
• Proactive, reliable, and comfortable taking ownership of operational tasks.
• Comfortable working in an environment where processes are evolving and improving rapidly.
• Interested in growing a career in operations, facilities management, or service delivery.
• Experience in dispatch, facilities maintenance, customer operations, field service coordination, or similar operational environments preferred.
• Comfortable using software platforms, mobile apps, and operational systems to manage work orders and communication.
• Valid driver’s license and ability to occasionally travel to customer or field locations if required.

Skills

• Facilities management
• Service delivery
• Customer communication
• Dispatching
• Operational execution
• Scheduling
• Work order management
• Invoicing
• Problem-solving
• Relationship management
• Software platforms
• Mobile apps
• Operational systems

Location

• North America

Work Type

• Full-time

Experience Level

• Manager

About the Company

• ResQ is an all-in-one facilities management platform built for fast-growing facilities and trades businesses.
• Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.
• Our mission is to 'create economic empowerment for the service industry'.
• We are deeply committed to supporting local trades and facilities.
• ResQ provides local businesses with intelligent, AI-powered tools to operate more efficiently, intelligently, and profitably.
• ResQ Services Group is an in-house commercial service division focused on delivering HVAC, refrigeration, food equipment, electrical, plumbing, and general repair services across North America.
• We are a mission-driven team with a big vision to revolutionize the service industry.

Equal Opportunity

• ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users.
• ResQ is an equal opportunity employer.
• We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law.
• ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.