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About the Role

Q2 is seeking an Application Support Specialist to join Premier Services Dedicated Support. This team is dedicated to financial institutions that run their digital presence on the Q2 Digital Banking Platform. You will join a close-knit group of technical specialists who take real ownership of their work, support one another, and care about doing right by the customer. If you want your work to have a direct, visible impact on how people bank — alongside a team that values trust, accountability, and follow-through — Premier Services is where that happens.

Responsibilities

Troubleshoot and resolve customer issues involving application behavior, product configurations, integrations, and data workflows.
Handle complex problems escalated from Tier 1 support, collaborating with Development, QA, and Implementation teams as needed.
Modify production environments with high attention to detail—updating scripts, analyzing logs, and executing controlled database changes.
Perform data manipulation and transformation using T-SQL or similar scripting techniques.
Accurately record and categorize all customer interactions in the case management system, maintaining complete and timely documentation.
Communicate technical updates to customers via phone, email, or CRM tools, ensuring transparency and professionalism.
Escalate product bugs, critical incidents, and unresolved cases according to established guidelines.
Own and manage an individual case queue while contributing to team-level workload balancing.
Follow internal change control procedures for all modifications to ensure stability and compliance.
Contribute to ongoing process improvement and knowledge base documentation.
Participate in 24x7 rotating on-call support coverage as required.
Support internal training initiatives by sharing knowledge and assisting teammates with complex cases.
Ensure compliance with Q2’s policies related to security, availability, confidentiality, and privacy.

Requirements

Bachelor’s degree in a relevant technical field or equivalent experience.
2–4 years of technical support experience, or an advanced degree with relevant exposure to application support concepts.
Proficiency in SQL (T-SQL preferred); able to write, troubleshoot, and optimize queries.
Exposure to scripting for data manipulation or automation is a plus.
Understanding of software support tools, log analysis, and basic networking principles.
Experience supporting enterprise or mid-sized applications in production environments.
Strong verbal and written communication skills; able to clearly explain technical issues to varied audiences.
Highly organized, detail-oriented, and able to manage competing priorities.
Ability to quickly learn new technologies and adapt in a fast-paced environment.
Experience in customer-facing technical roles is preferred.
Knowledge of banking systems or financial software is advantageous.
Fluent written and oral communication in English.
Authorized to work for any employer in the U.S.
Unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

SQL
T-SQL
Scripting
Software support tools
Log analysis
Networking principles
Customer-facing technical roles
Banking systems
Financial software

Location

Austin

Work Type

Hybrid Work
Full-time

Experience Level

2-4 years of technical support experience

Education Level

Bachelor’s degree in a relevant technical field or equivalent experience

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
In 2004, Q2 founder Hank Seale set out to build a different kind of company.
Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do.
Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders.
To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking.
We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire.
Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles.
These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years.
Building something different and special takes the right kind of people, and we hope you’ll join our team.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements.