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About the Role

Lead the way by partnering with the leadership team to support the execution of company directives and standards. Create an inclusive environment by utilizing advanced planning, time management, team development, and delegation. Provide actionable feedback to maintain positive vibes, inclusion, and directive compliance, driving individual and team performance. Represent the brand positively by using business tools and market insight to maximize results in People, Sales, Visual Merchandising, and Operations.

Responsibilities

Process in-store sales, returns, and exchanges.
Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
Analyze key business metrics to identify performance improvement opportunities.
Utilize business tools and personal insight to drive results.
Oversee the lifecycle of product, including in-store fulfillment, receiving inventory, cycle counts, transfers, and adjustments.
Perform inventory audits and discover any inventory discrepancies.
Track and account for cash procedures, including opening/closing registers and bank deposits.
Create a disciplined culture focused on operational excellence.
Ensure timely execution of company directives and initiatives.
Collaborate with the Leadership Team for monthly supply orders.
Enact solution-oriented change through personal observations and Leadership Team feedback.
Ensure visual updates requested by the Visual Team are made through planning and delegation.
Translate and implement company directives to create engaging floor spaces.
Guide the store team on a weekly basis to showcase merchandising updates.
Maintain a neat and well-organized space to ensure seamless merchandise flow.
Represent and reinforce the brand positively through strong visual presentation.
Partner with the team daily to ensure the floor is fully restocked based on sell-through.
Work in tandem with the Visual Team to maximize real estate, driving sales growth.
Manage window and marketing updates.
Set clear goals and foster a positive and rewarding store environment.
Champion high standards that empower others to excel.
Recognize and highlight individual and team performance.
Communicate effectively.
Collaborate and build trust.
Understand when to take action and when to escalate.
Embody servant leadership.
Drive and uphold people-centric selling strategies and cultures.
Partner with the store team to ensure opportunities for success are addressed through timely touch bases.
Create enthusiasm, passion, and a desire to excel.
Assess strengths and developmental opportunities of the team.
Provide timely and actionable coaching and feedback.
Manage conflict through thoughtful communication and partnership.
Drive sales through effective scheduling, protecting peak hours while staying within allotted hours.
Source, recruit, and onboard a diverse team.
Build a strong internal bench to keep the store appropriately staffed.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
Adept with technology and apps, including but not limited to Google Suites and MS Office, and familiar with industry-related blogs and feeds.
Demonstrated ability to build dynamic, high-performing teams that align with company goals and values and are reflective of the communities we serve.
Strong communication skills with the ability to effectively communicate across all levels of the organization.
Ability to critically assess and coach team member performance to improve and optimize store output.
Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales.
Passionate about building a brand with purpose and demonstrating advocacy through business.
Available when we are open for business, including nights, weekends, and holidays.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Skills

Advanced planning
Time management
Team development
Delegation
Actionable feedback
Business tools
Market-specific insight
Sales
Customer focused
Selling culture
Guest capture
Client retention
Business metrics analysis
In-store events planning
Community presence
In-store fulfillment
Inventory management
Cash management
Operational excellence
Visual merchandising
Floorset management
Visual standards
Team leadership
Vision and purpose
Effective communication
Collaboration
Trust building
Conflict management
Scheduling
Recruiting
Onboarding
Google Suites
MS Office

Location

In-store

Work Type

Full-time

Experience Level

Multiple years leadership experience

Benefits

Health benefits
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount

About the Company

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism.
Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality.
To hold ourselves to a higher standard with a lower environmental impact.
To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet.
We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship.
To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.
Employees should embody the five core values of the Faherty team: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.
Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.

Equal Opportunity

We welcome everyone — and we mean everyone.
We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.