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Responsibilities

• Support the Fleet Control Manager and Duty Fleet Controllers in directing, optimizing, and coordinating daily fleet activities, focusing on service delivery and enhancing customer experience.
• Provide real-time information to passengers and stakeholders regarding service disruptions via social media and other channels.
• Ensure adequate daily staffing for all vessels according to operational requirements.
• Liaise with the Business Scheduling Executive to ensure correct crewing.
• Cross-check daily running orders against crew rosters and shift inputs, verifying that scheduled crews are trained for their assigned boats.
• Respond to charter booking inquiries from the Sales team, ensuring cost-efficient delivery according to charter sheets and maintaining accurate records.
• Advise Pier staff of passenger volumes as needed.
• Support with cancellations by disseminating craft and passenger information using real-time systems and informing relevant departments.
• Ensure the fleet operations department adheres to Working Time Directive (WTD) and all regulatory requirements.
• Ensure sickness and absence within the Fleet Operations team are accurately entered into the scheduling system, return-to-work forms are completed, and shared with stakeholders.
• Record last-minute shift changes or overtime in the scheduling system to prevent discrepancies in crew contractual hours or pay, and track departmental recharge costs.