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About the Role

As a Senior Brand Ambassador for De Beers London's flagship store in New York, you will drive sales performance, cultivate client relationships, and act as a role model for the team. This role focuses on growing High Jewellery sales and sharing expertise through training and client presentations.

Responsibilities

• Achieve high sales across all categories, with a focus on high jewellery.
• Deliver exceptional client experiences and demonstrate product expertise.
• Maintain client information in line with guidelines.
• Maintain 360 excellence in customer service and build strong client connections.
• Ensure seamless client relationships across stores and Head Office.
• Mentor and support less experienced Brand Ambassadors.
• Share knowledge and adapt to business needs.
• Organise and deliver presentations showcasing diamond and product knowledge.
• Demonstrate a high level of vigilance to ensure the safety and security of both staff and product.
• Take full responsibility for the store's performance and client satisfaction.
• Make decisions that align with the brand's values and long-term goals.
• Communicate clearly and effectively with clients and team members.
• Ensure everyone understands the brand's vision and objectives.
• Encourage and support team members to achieve their best.
• Provide training and development opportunities to enhance their skills.
• Innovate and think creatively to improve sales strategies and client engagement.
• Stay ahead of industry trends and competitor practices.

Requirements

• Fluent in spoken and written English. Other languages (e.g., Spanish, Chinese, Russian) are a plus.
• Possess deep knowledge of jewellery and GIA certified is a plus.
• Proven record of delivering fine jewellery sales results, result-oriented with commercial acumen and a strong knowledge of the luxury retail industry.
• An inherent interest in the jewellery industry which drives your passion for excellence.
• An effective and clear communicator with clients and team members.
• Excellent presentation skills, making complex information accessible and engaging.
• Exhibit strong negotiation skills to close high-value sales.
• Provide a seamless and luxurious client experience, reflecting the brand's commitment to quality and sophistication.
• Nurture and strengthen relationships with clients, particularly VIP clientele.
• A creative thinker to improve sales strategies and client engagement.
• Presentable, diplomatic, and confident in influencing others.
• Energetic and dynamic, bringing enthusiasm and a positive attitude to the team.
• Foster a collaborative environment where team success is celebrated.
• Work closely with colleagues to achieve common goals.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Able to use a POS system.
• Strong digital presentation skills.
• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Skills

• Sales performance
• Client relationship management
• High Jewellery sales
• Selling ceremony expertise
• Diamond expertise
• Brand knowledge
• Customer service
• Mentoring
• Training
• Presentation skills
• Vigilance
• Communication
• Teamwork
• Innovation
• Negotiation
• Microsoft Office Suite
• POS systems

Location

• New York

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $79,000 to $84,000 USD annually + plus bonus and commission plan

About the Company

• De Beers London is a globally recognised diamond jewellery Maison, known for its leadership and expertise in diamonds.
• We offer a distinctive connection to the source with a unique diamond-first approach.
• De Beers London provides identifiable, ultra-desirable creations alongside unforgettable service and experiences.
• Our high jewellery collections showcase artistry and craftsmanship, celebrating rare diamonds through innovative designs.
• De Beers Group has a sparkling future, bringing beauty to the world through its diamonds.
• We aim to make life brilliant for our people, customers, and the world.
• Venetia Mine is part of De Beers Group Managed Operations Business.
• Safety first is a way of life at De Beers Group.
• We are committed to the safety, health, and well-being of our colleagues and communities.
• De Beers is committed to promoting an equitable, inclusive, and diverse workplace.
• We provide equality of opportunity to enable everyone to fulfil their potential.
• Sustainability is at the heart of our decision-making.
• Building Forever is key to our purpose, representing our ambitious and holistic sustainability framework.
• We aim to deliver long-term value to our communities and partners.

Equal Opportunity

• As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are.
• We provide equality of opportunity to enable everyone to fulfil their potential.
• Please inform us should there be any special requirements that should be considered as part of your application.