Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services. This role collaborates with various partners to ensure a high-quality, seamless workplace experience and has the opportunity to influence how employees work and directly impact their workday.

Responsibilities

• Comply with all internal and external requirements including environmental, health and safety, fire protection, and mandated by BGIS Health Safety and Environment Teams.
• Support customers, visitors, and employees in a friendly, knowledgeable, and courteous manner.
• Maintain responsibility for the workplace experience in designated lobby/service areas, welcoming employees, assisting with inquiries, and serving as the point person for Health Screening.
• Assist with electronic visitor sign-in.
• Act as an ambassador ensuring a positive Workplace Experience and communicate confidently and articulately.
• Possess extensive knowledge of the workplace, including technology, meeting rooms, multi-purpose and shared spaces, amenities, and places of interest.
• Assist with minor event planning and meeting space set-ups and clean-ups.
• Use operational knowledge of the facility to provide swift resolution of challenges.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses.
• Attend and participate in Joint Health and Safety Committee meetings.
• Submit work orders for maintenance, workspace, or janitorial issues to ensure timely response and tracking.
• Ensure access card is used for each Team Member, preventing tailgating.
• Ensure ID badge is displayed for Team Members and Visitors.
• Clean/Wipe high touch point areas of the lobby hourly.
• Identify safety hazards and maintenance issues.
• Assist in meeting rooms for IT connections and supplies.
• Serve as the point of contact for office and technology issues.
• Demonstrate new technologies released in support of enhancing the workplace experience.
• Administer triage for meeting room technology (e.g., reset, reboot meeting room panels and lobby touch screen) and manage escalations.
• Manage locker/file cabinet inventory assignment.
• Retrieve and respond to voicemail messages daily.
• Receive, process, and validate service requests via telephone, e-mail, and personal visits.
• Maintain service call/work order tracking, including a Project Tracker spreadsheet.
• Work with Facility Managers to deliver small-scale tenant service projects, determining skills required, assisting with contractor selection, and monitoring performance.
• Coordinate, plan, and oversee BGIS and subcontracted forces to deliver required tenant service projects within scope.
• Review work done by contractors, report discrepancies to Facility Manager, and request Purchase Orders.
• Follow Company procedures to ensure a safe environment for oneself and others.
• Manage time and space of building activities to ensure no conflicting safety hazards.
• Verify client security requirements and ensure service providers are compliant before entering client space.
• Develop client project communications, including deadline notification, process updates, and scope requirements.
• Track all projects and timelines, providing regular status updates to the Facility Manager.
• Track and report on project totals monthly as required.
• Develop and maintain effective relationships with vendors, clients, and stakeholders.
• Manage stakeholder requirements, scope changes, and project expectations.

Requirements

• High school completion plus a specialized technical or business course.
• 1-3 years of job-related experience specific to the assignment (facility management, churn, facility infrastructures, client industry sector, government sector, etc.).
• Good client management/customer service skills.
• Effective interpersonal skills, with an emphasis on communication (verbal/written).
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organizational, coordination, and documentation skills with the ability to multi-task.
• Ability to work independently.
• Proficiency with MS Office and email software.

Skills

• Proficiency with CAD (asset)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High school completion plus specialized technical or business course

Salary/Compensations

• $54,185 - $67,732 per annum

About the Company

• BGIS is a leading provider of customized facility management and real estate services.
• With a combined team of over 10,000 professionals worldwide, BGIS relentlessly focuses on enabling innovation through the services they deliver.
• They actively seek new opportunities that drive innovation for their clients’ businesses.
• Globally, BGIS manages over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
• BGIS's culture is built on three pillars: Culture of Care, High Performing Teams, and Unwavering Commitment to Sustainability.
• BGIS believes that diversity and inclusion is a key business driver, woven into the fabric of the organization.
• BGIS is a global leader in integrated facility management services.
• Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
• BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

• BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
• If you require accommodation during the recruitment process, please contact us at askHR.
• Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
• We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
• If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.
• Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.