Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The CRM AI Transformation group enhances eBay's intelligent, personalized customer experiences across owned channels by integrating CRM, AI, Recommendation Systems, Marketing Technology, and Analytics. This role focuses on AI-powered decision systems to translate CRM transformation strategy into system-level product requirements and define model behavior for CRM use cases, ensuring governance and scalability.

Responsibilities

Own and manage CRM AI decisioning and personalization capabilities that support individualized customer interactions.
Ensure CRM AI systems are reliable, scalable, and aligned with business goals.
Translate CRM transformation strategy into detailed product requirements, user stories, and configuration updates.
Define decision logic, governance rules, and configuration frameworks for eligibility, suppression, channel arbitration, and contact strategy.
Partner with CoreAI, Recs/Memory, MarTech/UEP, and Analytics to validate model behavior, content selection, and policy enforcement.
Lead testing and optimization for CRM AI features, driving experiment setup, launch, monitoring, and performance analysis.
Drive cross-functional delivery across Marketing, Product, Technology, and Analytics partners, communicating status, risks, and dependencies.

Requirements

5+ years of relevant experience in product management, CRM, personalization, decision systems, technical marketing, or AI/ML-enabled digital transformation roles.
Ownership of measurable business outcomes.
Strong business-systems mindset with an end-to-end perspective.
Proven experience translating strategy into actionable product requirements, experiments, prioritization decisions, and success metrics.
Experience working on or closely with personalization, recommendation, or decisioning systems.
Comfort defining requirements for AI or ML-powered products, including model evaluation, experimentation, observability, logging, technical success criteria, and governance.
Strong cross-functional communication and partner collaboration skills.
Ability to explain technical concepts clearly to non-technical audiences.

Skills

Product Management
CRM
Personalization
Decision Systems
Technical Marketing
AI/ML
Digital Transformation
Business Systems Mindset
Experimentation
Prioritization
Success Metrics
Recommendation Systems
Model Evaluation
Experimentation
Observability
Logging
Technical Success Criteria
Governance
Cross-functional Communication
Partner Collaboration

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Salary/Compensations

C$141,600 - C$189,000

Benefits

Target bonus
Restricted stock units
RRSP eligibility
Various paid time off benefits
PTO
Parental leave

About the Company

eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world.
We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

Equal Opportunity

eBay is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com.
We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.
We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process.
To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.