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About the Role

This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience.

Responsibilities

• Opening and closing the store and performing other duties in the absence of management.
• Opening and closing the store with store keys and alarm code.
• Daily sales reporting to the retail leadership.
• Overseeing the sales floor in periods of high volume, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent service.
• Serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining showrooms' design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele book, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team to create programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback insights with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft office.
• Strong leadership and communication skills both written and verbal.
• Able to routinely move objects weighing over 50 pounds and to understand safety requirements.

Skills

• Customer service
• Sales generation
• Merchandising
• Clientele management
• Communication
• Leadership

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years retail sales experience
• Shift supervision experience preferred

Salary/Compensations

• $18 - $22 per hour
• UNCAPPED commission on written sales – 2% on all sales.
• Monthly bonus opportunity of $500 based on meeting specific individual sales goals.

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• 401k retirement plan with company match of up to 6%.
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time.

About the Company

• Founded on the idea that people should never settle when it comes to home furnishings, Joybird is here to help customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options.
• With their digital, physical and virtual shopping experiences, Joybird is changing the way you buy furniture.
• Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product that will be enjoyed for years to come.
• Always keeping sustainability top of mind, Joybird has created a business that not only gives back to nature but helps it thrive through the use of responsibly sourced materials and non-profit partnerships.
• We’ve built our business on being a customer-centric organization that leverages data to enhance the customer journey to empower our customers to embrace their personal style.
• Our Core Values: Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer. Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving. Results-driven — You aim high and go beyond tradition and standards to reach our goals. Constantly evolving — You're never satisfied and are unafraid to be a better version of yourself.

Equal Opportunity

• At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.
• Joybird is an equal opportunity employer and we value and promote diversity.
• We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.