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About the Role

The Demand Planner is responsible for coordinating and overseeing planning, replenishment, inventory accuracy, and timely fulfillment of products from the vendor base across the organization, with a primary focus on Bayshore Specialty Rx. This role involves close collaboration with Intake, Fulfillment, Logistics, and Inventory Control teams to ensure accurate order fulfillment, optimize order sequencing by geographic region, and drive effective demand forecasting.

Responsibilities

• Validate incoming orders for accuracy and completeness prior to fulfillment.
• Monitor on-hand inventory to ensure sufficient stock and proactively flag shortages.
• Review, track, and manage backorders, ensuring timely resolution and visibility.
• Assign geographic tags to orders for efficient routing and optimized sequencing.
• Analyze order volumes to identify opportunities for consolidating customer orders.
• Monitor inventory levels and usage trends to forecast demand and establish safety stock levels.
• Manage inventory impacts of cancelled or modified orders.
• Oversee the assembly and maintenance of product kits.
• Conduct cycle counts and support inventory processes to ensure accuracy.
• Track and manage fill rate / service level KPIs.
• Identify root causes of missed or delayed orders and implement corrective actions.
• Investigate customer complaints related to fulfillment, inventory, or delivery issues and implement corrective actions.
• Act as an escalation point for critical or high-priority client orders.
• Partner with cross-functional teams to ensure alignment on inventory, demand, and fulfillment priorities.
• Identify and implement continuous improvement initiatives.
• Maintain an efficient, clean, and safe work area.
• Support the inventory and warehouse team as required.
• Perform other duties as assigned and required.

Requirements

• Post-secondary education in Supply Chain Management or related field is a strong asset, or relevant work experience.
• Minimum of 2-3 years’ experience in a warehouse setting with inventory management responsibilities.
• Knowledge of various WMS or their associated concepts.
• Advanced computer skills and knowledge of MS Office.
• Strong communication, conflict management, problem-solving, and interpersonal skills.
• Sound analytical thinking, planning, prioritization, organization, and execution skills.
• Must spend the majority of working time at a desk, with regular movement required throughout the facility.
• Must be able to regularly lift, push, pull, carry, or move objects of varying weights.
• Must be able to occasionally lift up to 20 lbs. unassisted.
• Must be able to perform physical tasks including bending, twisting, and reaching.
• Employees are required to wear and properly use all essential or required personal protective equipment (PPE).

Skills

• Demand Forecasting
• Inventory Management
• Order Fulfillment
• Replenishment Planning
• Inventory Accuracy
• MS Office
• Communication
• Conflict Management
• Problem Solving
• Interpersonal Skills
• Analytical Thinking
• Planning
• Prioritization
• Organization
• Execution

Location

• Bayshore Specialty Rx

Work Type

• Part-Time
• Contract
• Onsite

Experience Level

• 2-3 years

Education Level

• Post-secondary education in Supply Chain Management or related field (preferred)

About the Company

• Primarily in an indoor, temperature-controlled warehouse and office setting.