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About the Role

The Front Desk Agent will be responsible for providing professional, friendly, and engaging service to guests, ensuring all service standards are met during check-in, check-out, and while assisting guests with hotel facilities. This role requires the ability to handle multiple tasks in a dynamic environment while maintaining a calm and courteous demeanor.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
• Must have proof of eligibility to work in the United States.

Skills

• Proficient in the English language (verbal & written)
• Computer literate in Microsoft Window applications
• Strong interpersonal and problem solving abilities

Location

• United States

Work Type

• Permanent
• Full-Time

Education Level

• Hospitality Diploma is an asset

Salary/Compensations

• $36.50 per hour

Benefits

• Exclusive benefits, specific to the sector and beyond
• Strong recognition for your daily commitment

About the Company

• Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
• Accor offers a caring environment and a team where employees can be themselves, grow, fulfill themselves, discover other professions, and pursue career opportunities globally.
• Accor aims to create lasting, memorable, and impactful experiences for customers, colleagues, and the planet.

Equal Opportunity

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D