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About the Role

The AGM, Lake Placid leads all taproom operations at the Lake Placid location, overseeing the Guest Experience & Operations Manager and managing the full FOH team. This role is accountable for revenue performance, guest satisfaction, and operational excellence at a new taproom location, requiring a leader energized by building something new.

Responsibilities

• Lead and develop the full FOH team.
• Set the culture and service standard from day one, establishing MCBC values in a new market.
• Coach and develop team members at all levels with consistency, fairness, and urgency.
• Serve as the senior MCBC leader on-site, representing the brand to guests, staff, and community partners.
• Oversee all FOH operations at the Lake Placid taproom, including floor service, bar, and guest flow.
• Own opening and closing procedures, shift reporting, and daily operational execution.
• Manage cash handling, daily reconciliations, and bank deposit preparation.
• Ensure compliance with NYS liquor service laws, health regulations, and safety protocols.
• Partner with the GM, Taproom Operations on SOPs, staffing strategy, and operational standards.
• Lead pre-opening setup and team readiness in coordination with the GM, Taproom Operations and Director of Operations.
• Partner with the Guest Experience & Operations Manager for accurate bar and merchandise inventory entry and maintenance in XtraChef.
• Drive taproom revenue at Lake Placid through service quality, upsell culture, and guest retention.
• Track and report spend-per-guest, cover counts, and weekly revenue performance to the GM, Taproom Operations.
• Identify opportunities to grow average check and merchandise sales.
• Manage labor to budget in coordination with the GM, Taproom Operations.
• Lead hiring, onboarding, and training of all FOH staff at Lake Placid.
• Build and maintain a scheduling system that supports strong coverage and controlled labor costs.
• Develop the Guest Experience & Operations Manager and future supervisors into strong floor leaders.
• Identify individual and team training deficiencies across the FOH team, develop a plan to address them, and ensure execution.
• Partner with the GM, Taproom Operations on performance management and disciplinary processes.
• Partner with the Chef de Cuisine on FOH-BOH coordination and guest experience consistency.
• Support event execution at Lake Placid in partnership with the Director of Events.
• Provide the Marketing Manager with content opportunities and local community insights.
• Collaborate with the Dir. Brewery Ops & Sales team on beer releases, tap list management, and product knowledge.

Requirements

• 5+ years of FOH hospitality experience, with at least 2–3 years in a general manager or assistant general manager role.
• Experience opening or building a new location strongly preferred.
• Proven ability to build and develop a team from the ground up.
• Strong floor presence and hands-on leadership style.
• Experience managing labor budgets, scheduling, and cost controls.
• Familiarity with POS systems and scheduling tools; Toast experience a plus.
• NYS Alcohol Training Awareness Program (ATAP) certification or equivalent (or ability to obtain).
• Availability to work evenings, weekends, and holidays including peak tourist season.
• Genuine passion for craft beer, hospitality, and the Lake Placid community.

Skills

• FOH hospitality experience
• General manager or assistant general manager experience
• Team building and development
• Labor budget management
• Scheduling
• Cost controls
• POS systems
• Scheduling tools
• Toast experience
• NYS Alcohol Training Awareness Program (ATAP) certification
• Craft beer knowledge
• Hospitality
• Community engagement

Location

• Lake Placid

Work Type

• Full-time

Experience Level

• Assistant General Manager
• General Manager