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About the Role
The GE&O Supervisor supports the Guest Experience & Operations Manager in running daily FOH operations. This role leads service staff during assigned supervisor shifts, executes opening and closing duties, handles guest concerns, and serves as the first point of escalation. On non-supervisor shifts, this role works alongside the service team in a tipped capacity. The GE&O Supervisor is a key part of the taproom leadership pipeline.
Responsibilities
- Lead FOH service staff during assigned supervisor shifts, including servers, bartenders, and floor support.
- Set the pace and standard for service quality on every shift through active floor presence.
- Make real-time adjustments to staffing coverage, table management, and bar flow as needed.
- Handle guest concerns and service recovery promptly and professionally.
- Communicate shift observations, incidents, and performance notes to the GE&O Manager.
- Execute opening and closing procedures according to location SOPs.
- Manage cash drawers, server and bartender cash-outs, and shift cash reconciliations.
- Ensure compliance with NYS liquor service laws, health regulations, and safety protocols on every shift.
- Monitor cleanliness, organization, and presentation of the FOH throughout the shift.
- Support bar and floor operations as needed, including service coverage during peak periods.
- Coach and support service staff in the moment, reinforcing service standards and house policies.
- Assist with onboarding and training of new FOH team members.
- Assist with FOH scheduling for all service employees.
- Provide feedback on team performance to the GE&O Manager.
- Model MCBC values and hospitality standards in every guest and team interaction.
- Support event execution at the assigned location in partnership with the GE&O Manager and Director of Events.
- Assist with event setup, service, and breakdown as needed.
- Ensure service staff are briefed and prepared for events on assigned shifts.
Requirements
- 2+ years of front-of-house hospitality experience in a bar, taproom, or restaurant setting.
- Prior experience in a shift lead, key holder, or supervisory role preferred.
- Strong floor presence with the ability to direct a team calmly in a fast-paced environment.
- Guest-first mindset with a natural ability to resolve concerns with professionalism.
- Basic cash handling experience.
- NYS Alcohol Training Awareness Program (ATAP) certification or equivalent (or ability to obtain).
- Availability to work evenings, weekends, and holidays.
- Genuine enthusiasm for craft beer and hospitality.
Skills
- Floor Leadership
- Operations Management
- Team Support
- Event Support
- Cash Handling
- Guest Relations
- Service Recovery
- Staff Coaching
- Training
- Scheduling
- Compliance
- Cleanliness Monitoring
- Craft Beer Knowledge
Work Type
- Hybrid Hourly
- Full-time
Experience Level
- Supervisor
- Shift Lead
Salary/Compensations
- $23.00/hr for supervisor shifts (not tip-eligible)
- NYS minimum wage plus tips for service shifts
About the Company
- MCBC