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About the Role
Visual Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual presentation standards, and maintaining operational efficiencies.
Responsibilities
- Model the G.U.E.S.T. service approach and deliver World Class Service.
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits in relation to customer needs.
- Suggest additional items to build sales using effective selling techniques.
- Thank customers sincerely and invite them to return.
- Build customer loyalty by being friendly, attentive, and respectful.
- Inspire and motivate the team daily through positive feedback and recognition.
- Contribute to a positive work environment by modeling ethical behavior and fostering open communication.
- Maintain professional attire, demeanor, appearance, and compliance with dress code.
- Make decisions with sound judgment in the best interest of the customer, store team, and business.
- Utilize all training resources for training and development.
- Cross-train in all departments to support leadership bench strength.
- Train and coach associates on merchandising, operational tasks, company expectations, and GUEST service standards.
- Lead and execute company directives within appropriate time frames.
- Develop strong relationships with Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
- Maintain awareness of all current promotions and process them correctly at the POS.
- Champion new product launches by becoming the material expert.
- Ensure all marketing and promotion signage is up to date and placed correctly.
- Act upon all means of communication (Smart Sheet, email, etc.) in a timely manner.
- Perform ear piercings and provide a safe, sanitary experience (select locations).
- Perform management functions including opening/closing the store, POS management, sales floor management, and coordinating breaks.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
- Comply with all company policies and procedures.
Requirements
- Previous experience in specialty retail is preferred.
- Demonstrate ability to multitask while being attentive to customers.
- Ability to adapt to and lead change.
- Ability to be mobile on the sales floor and/or stock room for extended periods.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Ability to work well and be a leader in a team environment.
- Possess resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
- Ability to work autonomously while paying strong attention to detail.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
- Willingness to travel to new store openings, store remodels, etc.
Skills
- G.U.E.S.T. service approach
- World Class Service
- Product knowledge
- Selling techniques
- Customer loyalty building
- Team motivation
- Ethical behavior
- Open communication
- Decision making
- Training and development
- Cross-training
- Merchandising
- Operational tasks
- Visual presentation standards
- Sales and Service Leader behaviors
- Hallmark Crown Rewards Program
- TPS customer capture
- Store events
- Microsoft Office
- POS Systems
Location
- Pittsford, NY
- Rochester, NY
Work Type
- Full Time
- Onsite
Experience Level
- Management
Salary/Compensations
- $22.00 - $27.00 Hourly
About the Company
- TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
- Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.
Equal Opportunity
- TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.