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About the Role

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We are seeking a Senior Specialist, Customer Success, Cybersecurity Payments to join our Services team. This role will focus on acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. You will be a key advocate for the customer experience, identifying and solving issues to ensure customers maximize the value of our products and services.

Responsibilities

Support the development and delivery of cybersecurity and payment fraud intelligence within the region.
Manage threat intelligence solution utilization.
Oversee regional revenue and risk management.
Coordinate product launches.
Localize content, including narratives and value propositions.
Drive market awareness internally and externally.
Position add-on services and consulting for regional sales.
Gather customer feedback to inform global product updates.
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
Identify optimization opportunities for customers to drive value and enhance strategic goals.
Articulate key performance indicators related to cost, performance, and optimization, along with associated insights.
Leverage Mastercard Services’ offerings to achieve customer goals and realize product value propositions.
Identify opportunities for additional Mastercard products to create greater value potential and enhance impact.
Evaluate business models, partnerships, and agreements to ensure product business cases are financially viable and data-supported.
Develop scalable training materials, thought leadership, and customer-facing playbooks.
Translate complex technical capabilities into effective solutions that address customer needs clearly and in a customer-centric manner.
Gather and report customer feedback on product gaps and pain points.
Use stakeholder insights to refine value propositions and improve products.

Requirements

Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs are a plus.
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth.
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties.
Experience in creative thinking and development of innovative solutions to complex customer challenges.
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and has a focus on development at the individual and team level.
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

Cybersecurity
Payments technology
Threat intelligence
Risk management
Data analytics
Business intelligence
Customer success
Sales enablement
Product management

Location

Toronto, Canada

Work Type

Full-time

Experience Level

Senior Specialist

Salary/Compensations

$83,000 - $132,000 CAD

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are a merit-based, inclusive, equal opportunity employer.
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.