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About the Role

We are looking for an experienced Air conditioning biased Contract Manager to join our Service & Maintenance team. You will be responsible for a portfolio of PPM contracts valued between £800k to £1 million, taking overall contractual, operational, and financial responsibility for them. Training and support will be provided.

Responsibilities

• Ensure assigned contracts meet operational and technical service delivery standards.
• Ensure all works on site are delivered safely and in adherence to company H&S protocols.
• Manage contracts in accordance with company procedures, operational and financial processes, and Client Contract KPIs.
• Manage and report on budgets and expenditure.
• Maintain up-to-date site and back-office works, records, and compliance data.
• Operate within financial budget constraints to provide cost-effective services.
• Oversee process and site conduct for all staff on your contracts.
• Develop operating procedures and policies for best working practices.
• Meet key performance and management indicators.
• Develop client relationships to ensure contract retention and future opportunities.
• Provide detailed quotes on contract plant/services with full scope and cost breakdown.
• Undertake quality assurance inspections on delivered works and record them.
• Review core Company CAFM reports weekly to ensure they are within expected parameters.
• Attend monthly contract review meetings as required.
• Provide technical and admin support to the client and Artic support staff.
• Take reasonable care for the health and safety of yourself and others.
• Follow all health and safety guidance and instructions.

Requirements

• Ability to accurately estimate HVAC work.
• Extensive knowledge of air conditioning, HVAC systems, mechanical plant, and building services maintenance.
• Ability to interpret technical specifications, diagnose system issues, and recommend practical solutions.
• Proven track record of managing account P&L for multiple contracts.
• Understanding of statutory compliance, F gas regulations, and best practices.
• Ability to lead and foster a positive working environment.
• Solid organisational and time management skills.
• Strong attention to detail.
• Strong written and oral communication skills.
• Strong work ethic - results driven.
• Ability to multi-task job responsibilities.
• Computer skills including MS Word, Excel, CAFM.
• Experience working within a challenging Service + Maintenance related environment.
• Commercially astute, driven, and a self-starter.
• Ability to meet and exceed required Performance and Commercial targets.
• Demonstrate consistent excellent standards of due diligence.
• Adaptable to a variety of works and contract demands.
• Adept in providing solutions to client needs and maximising potential sales opportunities.
• Able to prioritise and multi-task to a high level, whilst achieving strict deadlines.
• Support with all issues concerning projects, service, and maintenance matters for required clients.

Skills

• HVAC estimation
• Air conditioning systems knowledge
• HVAC systems knowledge
• Mechanical plant knowledge
• Building services maintenance knowledge
• Technical specification interpretation
• System diagnosis
• Solution recommendation
• Account P&L management
• Statutory compliance understanding
• F gas regulations understanding
• Best practices understanding
• Leadership
• Positive working environment fostering
• Organisational skills
• Time management skills
• Attention to detail
• Written communication skills
• Oral communication skills
• Work ethic
• Results driven
• Multi-tasking
• MS Word proficiency
• MS Excel proficiency
• CAFM proficiency
• Service + Maintenance environment experience
• Commercial acumen
• Self-starter
• Performance target achievement
• Commercial target achievement
• Due diligence
• Adaptability
• Problem-solving
• Sales opportunity maximisation
• Prioritisation
• Deadline achievement
• Project support
• Service support
• Maintenance support

Location

• London

Work Type

• Permanent
• Full-time

Experience Level

• Experienced

Education Level

• Industry or HVAC experience & qualifications would be an advantage

About the Company

• Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector.
• We have attained a solid foundation of varied blue-chip clients both commercial and public.

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability