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About the Role

The Product Manager will lead game-changing efforts for new and existing solutions, reporting to the Director of Product Management. This role involves close collaboration with UX, technology, sales, marketing, and operations teams to drive product vision and strategy.

Responsibilities

• Analyze product inputs, customer requirements, and design solution architectures.
• Develop business cases for new product development.
• Prepare software design plans, product specifications, use case documentation, and user interface wireframes.
• Conduct market research, including customer segment analysis and competitor assessment.
• Stay current on healthcare industry standards, compliance issues, and regulatory changes.
• Gather customer feedback through user tests, surveys, and site visits.
• Define system requirements in collaboration with internal and external resources.
• Coordinate with cross-functional teams to align stakeholders on a single product vision.
• Manage the product roadmap, feature backlog, and release coordination.

Requirements

• Proven ability to execute and take initiative.
• Strong whiteboard communication skills for explaining complex information.
• Understanding of hospital and professional coding, billing workflows, and provider reimbursement processes.
• Experience in a healthcare setting or RCM-focused HIT company.
• Leadership experience in designing, building, or using RCM Revenue Integrity products.
• Ability to interpret regulatory guidelines from CMS, Tricare, and Medicaid.
• Knowledge of healthcare coding vocabulary including DRGs, CPT/HCPC, Revenue Codes, APG, and APC.
• Robust technical fundamentals in software development.
• Strong problem-solving and analytical skills.
• Exceptional attention to detail regarding usability and customer experience.
• Excellent written communication skills.
• Strong interpersonal skills for facilitation, negotiation, and persuasion.
• Flexibility and agility to adapt to changing environments.

Skills

• Product Management
• Market Research
• Software Design
• User Experience (UX)
• Revenue Cycle Management (RCM)
• Healthcare Compliance
• Stakeholder Management
• Roadmap Planning
• Technical Writing

Education Level

• College Degree required
• Business or Computer Science degree preferred

Salary/Compensations

• Competitive total rewards (base salary + bonus, if applicable)

Benefits

• Customizable benefits package with 3 medical plans
• Health Saving Account company match
• Flexible time off for exempt team members
• 13 paid holidays including 2 personal floating holidays
• Paid parental leave (maternity and paternity)
• Education assistance opportunities
• Free LinkedIn Learning access
• Free mental health and family planning programs
• Adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

About the Company

• Waystar provides a cloud-based technology platform that simplifies and unifies healthcare payments.
• Trusted by over 1 million providers, 1,000 hospitals, and 5,000 payers.
• Winner of multiple Best in KLAS and Black Book rankings.
• Committed to values including honesty, kindness, passion, curiosity, and fanatical focus.

Equal Opportunity

• Waystar is an equal opportunity workplace that celebrates, values, and supports diversity and inclusion without regard to race, color, religion, age, sex, national origin, disability, genetics, marital status, veteran status, sexual orientation, or gender identity.