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About the Role

MV Transportation is seeking a General Manager to provide support, leadership, and direction to an assigned operating location, ensuring the delivery of annual business plans and controlling daily operations of the transportation contract in compliance with agency policies and company procedures.

Responsibilities

• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Perform daily, weekly, and monthly reviews of key operational metrics.
• Ensure all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to meet financial, safety, and operational expectations.
• Implement, promote, and adhere to company policies and procedures.
• Interact with the bridges committee to effectuate positive changes to policies, procedures, and programs.
• Participate in location labor and employee relations activities.
• Provide insight and information to support location contract renewals.
• Create and present the location's annual budget.

Requirements

• College degree or equivalent business management experience.
• Management experience required.
• Minimum of five years of comprehensive experience in operations management.
• Seven years of management or supervisory experience in a transit environment.
• Knowledge of Trapeze scheduling software.
• Expertise in labor/union negotiations/expenses.
• Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• Proficiency in MS Office.
• Strong analytical skills.
• Strong written and verbal communication skills.
• High degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Skills

• MS Office
• Analytical skills
• Written communication skills
• Verbal communication skills
• Multi-tasking skills
• Operations management
• Management
• Supervisory
• Transit environment
• Trapeze scheduling software
• Labor/union negotiations
• Dispatch
• Scheduling
• Driver recruitment
• Safety DOT compliance
• FTA compliance

Experience Level

• 5 years of comprehensive experience in operations management
• 7 years of management or supervisory experience in a transit environment

Education Level

• College degree or equivalent business management experience

About the Company

• MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
• The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
• Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Equal Opportunity

• MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.