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About the Role

Customer Experience Representatives (CXR) support the Therapeutic department by handling calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for Botox Therapeutic businesses. CXRs act as first-line representatives, processing transactions and resolving issues that may prevent orders from shipping, while fostering customer growth through positive interactions and relationship building.

Responsibilities

Manage 50-100 call and email interactions per day including inbound and outbound calls and emails.
Resolve inquiries using critical thinking skills to meet service levels.
Partner with sales and other operational departments to provide exceptional customer service and complete order transactions.
Deliver an excellent customer experience in a professional and courteous manner.

Requirements

2-4 years of Customer Service experience, preferably in a Contact Center environment.
Experience working with MS Office.
Attention to detail and ability to multitask.
Effective communication skills.

Skills

SAP experience preferred.
CRM experience preferred.
Salesforce experience preferred.
Business Systems experience preferred.
Medical Device experience strongly preferred.
Pharmaceutical experience strongly preferred.

Education Level

Associate Degree OR High School Diploma and equivalent relevant experience.

Salary/Compensations

USD 16 - USD 29.8 - hourly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in short-term incentive programs

About the Company

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html