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About the Role

The Operations Lead is a critical member of the store leadership team, responsible for driving profitability and efficiency through coaching and effective operations management. This role partners closely with the Operations & Visual Manager to achieve optimal results supporting total store operations.

Responsibilities

• Lead and execute inventory management processes, focusing on accuracy and shrink reduction.
• Investigate and resolve inventory accuracy issues, escalating process or system gaps.
• Manage key operational functions including shipment, receiving, reverse transfers, sales floor recovery, replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe and efficient work environment through stockroom standards and processes.
• Partner to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Leverage metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Lead by example and inspire staff in daily operations and guest experience.
• Oversee Operations Associates, including recruitment and talent development.
• Provide constant feedback to drive individual growth and improvement for operations associates.
• Collaborate with Visual Lead for cross-functional training.
• Partner with Sales & Service Lead to ensure business execution.
• Execute company-level operations-focused directives, projects, and initiatives.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities with excellent decision-making skills.
• Values feedback, is receptive to receiving it, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Open availability, including variable shifts, peak days, and weekends.
• Ability to work during the company’s Blackout period (Thanksgiving through early January).

Location

• New York, NY

Work Type

• Full-time
• Onsite

Experience Level

• Associate

Salary/Compensations

• $24.00 - $28.00/ hour

Benefits

• Generous employee discount for ALO.
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries (select cities).
• Commuter benefits.

About the Company

• Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.