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About the Role

This role is responsible for providing internal IT support, including the installation, configuration, maintenance, and support of network, services, computing, cyber and information security policies and controls, and communication equipment and systems. The position also involves providing technical advice and support to end users.

Responsibilities

• Provide general end user desk support.
• Install, maintain, and troubleshoot computer hardware (PCs, laptops) and peripherals (monitors, printers).
• Install and troubleshoot telecommunications equipment (cell phones, tablets).
• Maintain an up-to-date IT inventory, including PCs, printers, telecommunications equipment, and software licenses.
• Install software packages such as operating systems, networking components, and business applications.
• Perform minor hardware repairs and refer major hardware problems to service personnel.
• Manage telephone, door security systems, CCTV systems, and video conference systems, liaising with suppliers when necessary.
• Maintain basic IT systems and other business systems, liaising with suppliers when necessary.
• Maintain and upgrade the network.
• Implement systems access and security in accordance with company policy.
• Monitor and remove virus and malware systems.
• Perform other related duties as assigned.

Requirements

• Technical degree in Computer Science or related area.
• Over 3 years of related experience.
• Good knowledge of hardware and software in the area of appropriate systems, including Network, Windows Server, Domain Controller, VMware, Exchange, Antivirus system, Microsoft Windows, and Office.
• Knowledge of Information Security policy, Citrix, NAS, SAN, SQL Server, and backup systems.
• Ability to maintain strict confidentiality of sensitive employee and business information.
• Strong interpersonal, communication, and analytical skills.
• Ability to adapt to all levels of knowledge and authority.
• Ability to evaluate user issues and judge the validity and priority of needs.
• Excellent written and spoken English and Mandarin are essential.

Skills

• Network
• Windows Server
• Domain Controller
• VMware
• Exchange
• Antivirus system
• Microsoft Windows
• Microsoft Office
• Information Security policy
• Citrix
• NAS
• SAN
• SQL Server
• Backup system
• Hardware troubleshooting
• Software installation
• Telecommunications equipment troubleshooting
• IT inventory management
• System access implementation
• Security policy implementation
• Virus and malware removal
• Interpersonal skills
• Communication skills
• Analytical skills
• Problem-solving skills

Experience Level

• Over 3 years related experience

Education Level

• Technical degree in Computer Science or related area