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About the Role

The Supervisor of Social Services provides leadership, supervision, and training to on-site social service staff within LSSNY’s 24-hour supportive housing program, which serves individuals with histories of homelessness and/or mental illness. This role acts as a liaison between residents and the Director and is classified as an essential worker, responsible for critical services during emergencies.

Responsibilities

• Provides leadership, guidance, and administrative supervision to social service staff.
• Conducts weekly one-on-one supervision for social services staff.
• Conducts case conferences and resolves participant issues.
• Reviews service plans, program notes, and other participant documentation for compliance.
• Audits participant records for compliance with funder, regulatory, and LSSNY requirements.
• Conducts regular staff meetings and provides training to social services staff.
• Provides ongoing feedback and annual job performance evaluations to case managers.
• Supervises incident reporting and strategizes follow-up with the social services team.
• Conducts participant assessment and crisis intervention.
• Participates in the participant intake process, including selection and screening of residents.
• Supervises interns assisting with social services work.
• Prepares monthly reports, including statistics and data, for program funding sources.
• Assists Director with annual reports.
• Approves time cards and changes in staff schedules; monitors attendance of social service staff.
• Completes monthly calendar of events and schedules group activities.
• Assists Director with Human Resource matters, including interviewing and hiring.
• Coordinates with Administrative Assistant regarding office supply orders.
• May handle petty cash custodial duties and other administrative tasks.
• Assists Director with other program-related functions.
• Represents Lutheran Social Service of New York’s mission and values.
• Upholds agency Code of Conduct and other policies and procedures.
• Serves as liaison for on-site resources for participants and program representative for off-site resources.
• Develops relationships within the community.
• Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.

Requirements

• Two years minimum experience as a supervisor in the field of social services.
• Experience working with people with histories of substance abuse, HIV, homelessness, and mental illness.

Skills

• Strong leadership, team building, and coaching skills.
• Excellent clinical skills.
• Strong writing and speaking skills.
• Excellent administrative skills; highly organized and detail-oriented.
• Strong time management; able to handle multiple tasks and assignments simultaneously.
• Flexible; able to work some holidays and weekends.
• Proficient in Internet Navigation, E-mail, and Microsoft Word.
• Bilingual a plus, preferably in Spanish.

Location

• Brooklyn, NY 11217

Work Type

• Full Time
• Essential worker

Experience Level

• Supervisor

Education Level

• Master Social Worker (Licensed preferred)
• Master in a related field
• Other Master’s degree, including courses and certification relevant to serving the formerly homeless population (e.g., CASAC, HSBCP, MSc. In Administration)

Salary/Compensations

• $75,000.00 - $80,000.00 Salary/year

About the Company

• LSSNY’s 24-hour supportive housing program serves extremely vulnerable individuals, including people with histories of homelessness and/or mental illness.