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About the Role

You will act as the voice of our U.S. customers within the product organization, leading discovery efforts, validating product-market fit, and ensuring our AI-native logistics platform, optaire, is tailored to the North American market. This role is part of the Product Management organization and works closely with Go-To-Market Strategy, Marketing, Sales, and Account Management, empowering you to shape product strategy and drive adoption.

Responsibilities

• Lead customer discovery and validation engagements for the North American market.
• Translate customer pain points into actionable product requirements.
• Develop rapid prototypes for user validation and value assessment.
• Collaborate with global product, UX, and engineering teams to develop and release features.
• Support customer implementations, ensuring successful onboarding and configuration.
• Support sales enablement by providing product insights, demos, and roadmap context.
• Contribute to pricing and go-to-market strategy from a product perspective.
• Partner with Product Marketing to ensure messaging reflects product capabilities and customer needs.
• Ensure localization of the optaire for North American market requirements (e.g., compliance, terminology, workflows).
• Represent North American customer needs in roadmap planning and sprint reviews.
• Drive and monitor user and customer adoption, including usage metrics and feedback loops.
• Develop and co-own customer training materials and programs in collaboration with Account Management.
• Document and communicate findings for asynchronous collaboration across time zones.

Requirements

• 6+ years of Product management experience, in Logistics, Supply Chain, and Enterprise SaaS.
• Proven track record of customer discovery, implementation support, and market validation.
• Experience using AI to enable the product management function.
• Strong communication and stakeholder management skills.
• Experience working in distributed teams across time zones and in asynchronous methods of global collaboration.
• Comfortable with ambiguity and fast-paced environments.
• Based in the U.S. with working EST timezone.

Location

• U.S.

Work Type

• Full-time

Experience Level

• 6+ years

Benefits

• Competitive compensation package
• Rewarding bonus program
• Comprehensive benefits plan

About the Company

• 4flow is a global leader in Supply Chain delivering end-to-end solutions for some of the world’s most recognized brands.
• Headquartered in Berlin, Germany, we partner with organizations to optimize supply chain performance, drive operational excellence, and enable digital transformation.
• Firmly established in Europe with a strong track record of success, 4flow is now focused on accelerating our expansion in North America.
• The 4flow vision is to be the trusted global leader in end-to-end supply chain optimization.
• Our dedication drives us to make a positive, sustainable impact on our customers, the environment, and society.
• 4flow, Inc., an American company with strong German roots, offers a clear vision, stability, and exceptional long-term career opportunities.
• As part of a highly international and fast-growing organization with a vibrant corporate culture, you’ll enjoy a competitive compensation package, a rewarding bonus program, and a comprehensive benefits plan.
• At 4flow, we live and breathe supply chain management.
• We optimize the world of supply chain and make it sustainably better.
• In our global network of over 1300 team members, each and every individual matters.
• We support each other and work together towards a common goal.
• We don't just aim for good results, but excellent ones.
• We inspire each other with our motivation to make a difference.
• At 4flow, you can take responsibility from day one.
• You’ll learn from the best and keep discovering new topics – all at your own pace with the support you need.
• We earned the LEADING EMPLOYERS 2024 award – as one of the top 1% of employers in Germany.