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About the Role

As an Account and Relationship Manager, you will manage a portfolio of accounts, setting and negotiating terms for products and services. You will leverage your understanding of business and account needs to generate demand, drive revenue, and ensure high customer satisfaction.

Responsibilities

• Build in-depth relationships with key decision-makers at assigned accounts.
• Conduct thorough needs analysis to align products/services with customer requirements.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and adjust strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Identify opportunities for upselling and cross-selling within the client portfolio.

Requirements

• Successfully completed vocational training and practical experience in the clinical field.
• Offer new insights and foster them, challenging the status quo.
• Excellent verbal and written communication skills in German and English.
• Strong negotiation skills in setting terms and closing deals.
• Solid understanding of the company's products and services.
• Willingness to travel approximately 25%.

Skills

• Customer Relationship Management
• Sales Strategy
• Sales Performance Analysis
• Forecasting
• Upselling
• Cross-selling
• Needs Analysis
• Negotiation
• Communication
• Product Knowledge

Location

• Germany (Remote/preferred Southern Germany)

Work Type

• Remote
• Full-time

Experience Level

• Professional

Education Level

• Vocational Training

Benefits

• Remote work in Germany
• Flexible working hours
• 30 vacation days
• Company events
• Volunteer Day: one free day per year for volunteer work
• Company pension plan
• Numerous health offers
• E-learning via LinkedIn and other training and development opportunities
• Company car

About the Company

• Wolters Kluwer has been supporting companies worldwide for over 180 years in making work processes simpler, more efficient, and future-proof.
• We are a global partner for expertise and technology with offices in over 40 countries and customers in over 180 markets.
• Our solutions combine in-depth know-how with innovative technologies, including modern AI functions, to help customers master their biggest challenges.
• Over 21,000 colleagues worldwide work together to make knowledge usable and rethink work processes.
• UpToDate, part of Wolters Kluwer Health, is an evidence-based, physician-authored clinical knowledge system that clinicians rely on to make the right point-of-care decisions.
• With over 7,500 globally recognized physician authors, editors, and peer reviewers, we synthesize the latest medical information into reliable, evidence-based recommendations.
• More than 2 million physicians in 191 countries and nearly 80% of medical centers in Germany rely on UpToDate.
• Over 100 research studies confirm the widespread use of UpToDate and its association with improved patient care and hospital performance.
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our mission is to empower our professional customers with AI-powered solutions to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology.
• Nearly 70% of our digital revenues come from AI-powered solutions.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services.
• We are innovators with impact, providing expert software and information solutions that leading professionals rely on.

Equal Opportunity

• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.