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About the Role

Optometric Technicians collaborate with doctors to provide patient care, conduct pre-testing and specialty testing, and manage appointment schedules to ensure a professional and positive patient experience.

Responsibilities

• Perform preliminary patient evaluations including dilation, topical medications, and diagnostic tests.
• Conduct verbal interviews with patients to gather medical history and reasons for visit.
• Enter patient information into Electronic Health Records (EEHR).
• Assist doctors in providing timely and effective patient care.
• Instruct patients on prescribed medical care and schedule follow-up appointments.
• Discuss Lasik options with patients and identify interested individuals.
• Schedule referral appointments and complete necessary paperwork.
• Maintain patient records in compliance with company, federal, and state policies (HIPAA).
• Respond to patient inquiries regarding medication and treatment, referring to the doctor as needed.
• Complete proper coding of procedures for payment collection.
• Perform diagnostic testing using specialty equipment such as OCT, Visual Field, Pachymetry, and Retinal Camera.
• Correspond with doctor offices regarding patient and insurance referrals.
• Support doctors with patient education as instructed.
• Document medical findings and patient-doctor communications in Electronic Medical Records.
• Participate in practice meetings and projects.
• Ensure maximum doctor utilization through appointment confirmations and patient outreach.
• Reschedule no-show or cancelled appointments.
• Conduct contact lens insertion and removal classes and manage contact lens inventory.
• Perform end-of-day responsibilities including schedule wrap-up and checklist completion.
• Recommend efficiencies, processes, and improvements for quality, cost savings, or profitability.
• Perform other duties as requested and as time allows.

Requirements

• High School or GED qualification.
• Entry-level PC skills including MS Office, Windows, and Word Processing.
• Demonstrated ability to work successfully in a team environment.
• Excellent verbal and written communication skills.
• Ability to communicate and exchange information.
• Ability to utilize equipment necessary to perform the job.
• Ability to move about the office.

Skills

• Patient care
• Pre-testing
• Specialty testing
• Appointment scheduling
• Electronic Health Records (EEHR)
• Medical coding
• HIPAA compliance
• MS Office
• Windows
• Word Processing
• Teamwork
• Verbal communication
• Written communication

Experience Level

• Entry level

Education Level

• High School or GED