About the Role
The Doorman will be responsible for creating a welcoming, efficient, and secure environment for guests, combining customer service, safety, and logistical responsibilities to enhance the overall guest experience.
Responsibilities
- Greet and open doors for incoming and outgoing guests and clients in a friendly and courteous manner.
- Offer directions and information to guests and clients.
- Hail taxis for guests and clients as and when required.
- Open vehicle doors for guests and clients on arrival.
- Take luggage out of taxis etc. for guests in a courteous manner.
Requirements
- Excellent attention to detail and accuracy.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Confident individual adept in prioritizing and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last minute changes.
- Ability to deal with sensitive and confidential data.
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.
- Demonstrate excellent presentation, negotiation and communication skills with customers and other hotel departments.
- Team worker.
- Ability to work under pressure in a fast-paced environment.
- Must be eligible to live and work in the United Kingdom.
- Must provide documented evidence of eligibility for the recruitment process.
- Must provide right to work in UK, verified using Trust ID Scanners and Software.
Skills
- Customer service
- Safety
- Logistics
- Communication
- Prioritization
- Time management
- Initiative
- Problem-solving
- Negotiation
Location
- London, Kensington
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year
- Complimentary meals prepared by chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide
- Discount on 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- Opportunities to develop and gain promotion within the industry
About the Company
- Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station.
- The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation.
- Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
- Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
- Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Equal Opportunity
- We are an equal opportunities employer.
