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About the Role
This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment.
Responsibilities
- Support approvers in the analysis of credit files
- Inbound/outbound calls to complete customer files
- Responding to customer calls and emails
- Data entry of customer files
- Credit adjudication (training provided)
- Providing superior professional service to valued clients
Requirements
- Fluent in both English and French – proficiency assessment will be required
- Great Customer service experience
- Excellent communication and problem solving skills, quick thinker
- Positive individual with very good attention to detail
- Must be able to work independently, as well as in a team environment
- Punctual, professional and reliable
Skills
- Customer service
- Communication
- Problem-solving
- Multi-tasking
- Attention to detail
Location
- In office
Work Type
- Hybrid
- Full-time
Benefits
- Growing company
- Positive environment with 12pm to 8pm shift
- One day per week at home optional
About the Company
- iFinance Canada is a national leader in consumer financing, proudly serving Canadians since 1996.
- As part of the Iceberg Finance Group, our Quebec-based sister company with a Canada-wide footprint—we provide flexible financing solutions across various sectors, including healthcare, cosmetic, dental, and more.
- We're a fast-growing, forward-thinking organization that values innovation, performance, and teamwork.