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About the Role

This is a newly created AVP level Employee Relations specialist role within the International region. You will provide expert Employee Relations support, partner with People Experience, Legal, and business leaders on complex employee matters, and help design and embed a new service delivery framework. Your role will focus on ensuring fair, consistent, and compliant handling of workplace issues, establishing clear standards, strengthening ER practices, and implementing a focused approach to employee relations strategy and risk management.

Responsibilities

Contribute to the development and implementation of the Enterprise Employee Relations (ER) framework by supporting governance standards and ensuring alignment with the broader PX strategy and regional employment regulations.
Develop, maintain, and continuously improve ER standards, processes, and tools for Pacific Life Re, including templates and guidance for disciplinary actions, performance management processes, and involuntary separations, ensuring consistency with global ER practices.
Independently lead complex workplace investigations and support higher risk matters (including harassment, discrimination, and regulatory or GDPR related concerns), partnering closely with HRBPs, Legal and People Experience Operations.
Provide expert ER advice and guidance to Employee Relations Specialists, HRBPs, Legal, and business leaders to proactively resolve issues, mitigate risk, and ensure fair, consistent handling of employee matters across regions.
Provide oversight and guidance to the PX Operations Team, enabling high quality support for employee relations requests through our tiered support model and acting as a point of escalation.
Monitor and evaluate the effectiveness of ER programs and processes across the International region, contributing to reporting and insights aligned to Global ER success measures.
Act as a trusted subject matter expert in relevant business and PX discussions, offering insight on workplace trends, emerging risks, and complex employee matters to support informed decision making.
Support the design and delivery of ER related training for managers and employees across the International region, ensuring alignment with global standards and curriculum.
Monitor and respond to regional legal and regulatory developments in partnership with the Country PX Leads to ensure policies, guidelines, and employment practices remain compliant with local requirements.
Liaise with the Global ER team to ensure alignment in approach where appropriate.
Collaborate closely with the Global ER team to ensure International ER processes remain aligned with global standards, sharing regional insights and contributing to continuous improvement initiatives.

Requirements

10+ years’ experience in Employee Relations roles, with exposure to complex ER matters across multiple jurisdictions.
Proven experience independently leading investigations and advising senior leaders on sensitive and high risk issues, with the ability to facilitate difficult conversations and resolve disputes effectively.
Strong analytical and problem solving capability, with the ability to assess complex ER situations and recommend pragmatic, risk aware solutions.
Excellent organisational and time management skills, with the ability to manage multiple ER cases and workstreams simultaneously.
Experience contributing to the design, implementation, or evolution of ER governance frameworks.
Deep knowledge of labour laws, regulatory requirements, and ER best practices across regions such as EMEA, APAC, and Canada (e.g., GDPR, whistleblower protections; familiarity with US frameworks such as FMLA/ADA is beneficial but not essential).
Demonstrated ability to stay current on employment law developments and emerging ER trends.
Experience working with HRIS platforms and ER or case management systems (e.g., Workday Help).

Skills

Employee Relations
Investigations
Risk Management
HR Strategy
Employment Law
Regulatory Compliance
Performance Management
Disciplinary Actions
Workplace Investigations
Data Analysis
Problem Solving
Organizational Skills
Time Management
Case Management
HRIS Platforms
Workday Help

Location

London

Work Type

Full-time

Experience Level

AVP
10+ years

Education Level

Degree in Human Resources, Business, Psychology, Employment Law, or a related discipline.
Advanced degree or formal qualification in HR or employment law.
Certification (e.g., CIPD, SHRM, IHRP) with specialization in employee relations or workplace investigations.

Benefits

25 days of annual leave with option to buy/sell more days
Adoption and fertility leave
Generous enhanced parental leave
Comprehensive private insurance coverage for employee and dependents
Group Life Insurance coverage of 9x basic annual salary
Group Income Protection up to 75% of basic annual salary
Optical benefits
15% combined employee/employer contributions to savings & retirement
Subsidized gym membership
Access to Employee Assistance Program
Cycle to Work and Electric Car Salary Sacrifice Scheme
Time off for volunteering
Charitable matching of employee donations

About the Company

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step.
We work hard and thrive on achievement, but we also know how to have fun and relax too.
We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
Providing employees with a healthy work-life balance is very important to our culture.
We have a wide range of employee benefits and we host regular social activities and well being initiatives.
We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Pacific Life Re's vision is to bring an innovative and dynamic approach to the marketplace.
Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible.
Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand.
Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda.
With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.

Equal Opportunity

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
We support all employees to thrive and achieve their fullest potential.
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.