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About the Role

The Cyber Security Incident Response Associate Manager will play a key role in managing and responding to security incidents within WTW’s Global Cyber Security Incident Response Team.

Responsibilities

• Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution.
• Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs.
• Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams.
• Leverage AI and automation to accelerate incident containment, response, and remediation — embedding AI-assisted triage, alert enrichment, and decision support into SOAR playbooks and response workflows.
• Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact.
• Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack.
• Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents.
• Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program.
• Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required.
• Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes.
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.

Skills

• AI and automation
• SIEM/SOAR platforms
• Cloud-native and supply chain attack mitigation
• Threat Hunting
• CTI
• Insider Threat
• Vulnerability Management

Experience Level

• Associate Manager

About the Company

• WTW