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About the Role

Braze is seeking a Manager on the Services Consulting team to act as a trusted advisor to prospective clients and the Sales team. This role involves adapting expertise on Braze services to meet customer needs, supporting pre-sales efforts by scoping service requirements, presenting offerings, building confidence in their value, and positioning optimal pricing and packaging. The role offers an opportunity to expand people management and leadership skills while partnering with sales, Solutions Consulting, and post-sales services teams.

Responsibilities

Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential
Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions
Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams
Manage expectations to deliver for sales and post-sales leadership
Liaise closely with post-sales leadership to ensure they are supported by pre-sales
Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.
Lead development of sales go-to-market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre-sales motions, to help our organization scale
Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings

Requirements

4+ years of experience in SaaS pre-sales or service delivery, consulting, or business analysis
Excellent communicator, presenter, and storyteller with significant client-facing experience
Effective stakeholder management skills with both internal and external stakeholders at senior leadership level
Experience working with Sales teams and during deal cycles, or have been exposed and have awareness of sales motions from a post-sales role
Excellent time management skills with initiative, autonomy, and prioritization skills to optimize output
Curious problem solver who is comfortable operating in and outside of pre-defined playbooks to navigate and find the best solution to challenges
Available to travel to prospective customer offices for on-site visits, in-person meetings, and collaboration
Strong written and verbal English skills are essential
Previous experience with the Braze tool and services offerings, or similar products (Nice-to-have)
Demonstrated experience/comfort managing projects (both internal and client-facing) to completion (Nice-to-have)
Change management experience (Nice-to-have)
Business proficiency in one or more additional languages (Nice-to-have)

Skills

People leadership
Service delivery expertise
Communication
Presentation
Storytelling
Client-facing experience
Stakeholder management
Sales support
Time management
Autonomy
Prioritization
Problem-solving
Travel
Written English
Verbal English

Location

New York City
London
San Francisco
Chicago
Austin
Singapore
Sydney

Work Type

Hybrid

Experience Level

Manager
4+ years of experience

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,800 and $204,800/year, with an expected On Target Earnings (OTE) between $171,000 and $256,000/year (including bonus or commission).
Competitive compensation that may include equity

Benefits

Equity grants of restricted stock (RSUs)
Competitive compensation
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
If this sounds familiar, we encourage you to apply, as we’d love to meet you.