Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Support the General Manager in the day-to-day leadership of a new luxury wellness concept in Central London, ensuring operational excellence, outstanding guest experience, and strong commercial performance. Play a key role in embedding systems, developing the team, and maintaining high standards across all departments.
Responsibilities
- Support the General Manager in overseeing all day-to-day studio operations and ensuring seamless execution across all departments.
- Act as a senior leader on-site, setting the tone for service, culture and operational excellence.
- Deliver an exceptional guest experience and ensure consistency across all touchpoints.
- Assist in managing P&L performance, including revenue, cost control and operational efficiency.
- Support recruitment, onboarding and development of a high-performing front-line team.
- Help implement systems, processes and procedures to support scalability and growth.
- Monitor KPIs and contribute to performance reporting and improvement strategies.
- Oversee scheduling, staffing and operational coordination across departments.
- Liaise with instructors, therapists and external partners to ensure smooth daily delivery.
- Support membership growth, retention and guest engagement initiatives.
- Ensure compliance with health, safety and operational standards at all times.
- Step into leadership coverage when required, acting as point of contact in the absence of the General Manager.
Requirements
- Experience in an Assistant General Manager, Operations Manager or senior supervisory role.
- Background in boutique fitness, luxury wellness, hospitality or premium service-led environments.
- Strong leadership skills with experience supporting and developing teams.
- Good commercial awareness with exposure to KPIs, budgets or revenue targets.
- A hands-on approach combined with the ability to think operationally and strategically.
- Strong organisational skills and attention to detail.
- Excellent communication skills and the ability to work closely with senior leadership.
- A guest-first mindset and commitment to elevated service standards.
- Calm, solutions-focused approach in fast-paced environments.
- Flexibility to work shifts, including weekends.
Skills
- Leadership
- Team Development
- Guest Experience
- Operational Excellence
- Commercial Acumen
- P&L Management
- Recruitment
- Onboarding
- Process Implementation
- KPI Monitoring
- Scheduling
- Staffing
- Health and Safety Compliance
- Communication
Location
- Central London
- Sloane Square
Work Type
- Full-time
Experience Level
- Senior Operational Role
Salary/Compensations
- £35,000–£40,000 per year
Benefits
- Join a luxury wellness concept at pre-launch stage.
- Work closely with senior leadership and the founding team.
- Play a key role in shaping operations, culture and guest experience.
- Strong progression potential as the business expands.
- Be part of building a category-defining wellness destination from the ground up.
About the Company
- A new luxury wellness destination is launching in Central London, designed to seamlessly integrate fitness, recovery, therapy and elevated hospitality within a beautifully curated environment.
- Every detail of the experience is intentionally designed — from service standards and team culture to sensory environment and guest journey — to create a premium, restorative and transformative space.
- The business is pre-launch, with ambitious growth plans and a strong focus on scaling a high-end wellness offering across London and beyond.