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About the Role
Total Fire Protection is rapidly expanding and seeking a Receptionist/Customer Service professional to manage front office reception and administrative duties. This role involves greeting guests, answering phones, handling inquiries, managing mail, and providing assistance to candidates and visitors. As the first point of contact, a welcoming demeanor, positive attitude, and professional appearance are essential.
Responsibilities
- Live Our Values!
- Understand Total Fire Protection’s strategy, business, and growth initiatives
- Professionally answer telephones and direct callers to the appropriate staff
- Transfer callers to a staff member’s voice mailbox when the associate is unavailable
- Provide callers with information such as company address, location, fax numbers, website, and other related information
- Take and retrieve messages for various personnel
- Greet guests in a professional, friendly, hospitable manner
- Receive, sort, and forward incoming mail
- Sign for and sort UPS and FedEx packages for distribution
- Open and close reception area
- Monitor email boxes and distribute emails accordingly
- Provide general administrative and clerical support as requested
- Assist users sending faxes and retrieve and properly disseminate incoming faxes
- General office administration
- Other responsibilities and tasks, as assigned
Requirements
- Polished and professional appearance
- Able to work assigned hours (8am-4pm or 10am-6pm), arriving on time and remaining on the job through the shift
- Able to cover 8am to 6pm when necessary
- Proven front office experience handling high incoming call volume
- Pleasant and positive telephone manner
- Represent Total Fire Protection professionally at all times
- Calm under pressure
- Discretion to maintain confidential information
- Capability to function independently in a team environment with little supervision
- Proficiency in Microsoft Office including Outlook, Word, and Excel
- Bilingual Spanish speaker a plus
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- Customer Service
- Front Office Management
- Phone Etiquette
- Administrative Support
- Clerical Support
- Mail Handling
- Package Handling
- Faxing
- Email Management
Location
- Not specified
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Not specified
About the Company
- Total Fire Protection is expanding rapidly.
- Our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.”
- Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.
- Our Company culture has been built on the foundation of our CORE VALUES.
- Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement.
- We place the priorities of our Team First.
- Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our customers, and our community.
- We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.
Equal Opportunity
- Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.