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About the Role

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner, ensuring equal distribution of guests among servers, and maintaining a positive guest experience and environment.

Responsibilities

• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• May take orders over the phone, ensuring all items are in a bag and ready for the guests.
• May handle transactions at the host stand.
• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
• Performs other tasks as assigned.

Requirements

• Must be at least 18 years old.
• Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute basic mathematical calculations.
• Ability to decipher various reports and maintains reports upon request.
• Must have a NYS Food Handlers Permit.
• Ability to handle intoxicated guests in a professional manner.
• Must be able to handle moderate physical ability such as lift or maneuver at least fifteen (15) pounds.
• Must be able to perform prolonged standing during the shift.

Skills

• Strong interpersonal and communication skills
• Strong organizational skills
• Attention to detail
• Teamwork
• Ability to work in a fast-paced environment
• Ability to multi-task
• Fluency in English
• Strong decision-making skills
• Problem-solving skills
• Ability to work well under pressure
• Ability to handle tobacco smoke
• Ability to work varying schedules

Work Type

• Full-time

Experience Level

• Experience in customer service or hospitality preferred
• Previous experience in gourmet or fine-dining preferred

Education Level

• High school diploma or G.E.D preferred

Salary/Compensations

• $26.97 - $35.97

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.