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About the Role
This brand-new leadership role leads design for Trainline's expansion into new verticals like Hotels, Car Hire, and Insurance, as well as a compelling advertising and media offering. You will be responsible for making the Design and UX decisions that allow Trainline to explore and build a presence in these new verticals, ensuring the product architecture scales with Trainline’s ambition. It’s a player-coach role where you will set the vision and lift your team’s craft while staying close enough to shape the details of how new propositions land and integrate into the existing product suite.
Responsibilities
- Lead the design of a more connected trip experience for customers, enabling them to complete bookings beyond rail with Trainline.
- Establish a high experimentation culture through a prototyping-and-live-testing cadence.
- Surface threads across New Business bets and the wider strategy to ensure a coherent Trainline UX.
- Be hands-on with AI in your own practice and partner with UX and product leadership to advance the discipline.
- Bring a world-class eye for detail to brand-new, unproven experiences.
- Define compelling research roadmaps to build understanding of underserved customers and journeys.
- Manage, mentor, and hire designers as the mission scales, shaping a culture comfortable starting from zero.
Requirements
- 0→1 leadership and impact with a track record of taking consumer propositions into market and iterating on real signal.
- Experience opening up new categories or verticals, not just shipping features, with supporting commercial impact stories.
- Judgement to balance hands-on craft with strategy, caring about pixels and the three-year horizon.
- An instinct for when “good enough to learn from” beats “perfect but late” in an unproven space.
- Comfort operating at pace where the problem isn’t defined and the market isn’t proven.
- Strong partnership with product, engineering, and design leadership, carrying rationale through clear, compelling storytelling.
- Genuine command of AI tooling and a strong view on how it reshapes a design discipline.
- A record of growing designers and raising a team’s bar.
Skills
- Design leadership
- UX design
- Product strategy
- AI tooling
- Customer research
- Team management
- Cross-functional collaboration
- Experimentation
- Prototyping
- Storytelling
Location
- London
- Paris
- Barcelona
- Milan
- Edinburgh
- Madrid
Work Type
- Hybrid
- Work from abroad policy (28 days)
Experience Level
- Leadership
Benefits
- Private healthcare
- Dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme
- Extra festive time off
- Excellent family-friendly benefits
- Clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
About the Company
- Trainline is Europe’s number 1 downloaded rail app, enabling millions of travellers to find and book the best value tickets across carriers, fares, and journey options.
- The company collaborates with 270+ rail and coach companies in over 40 countries.
- Trainline is a FTSE 250 company driven by over 1,000 Trainliners from 50+ nationalities.
- The company's mission is to create a world where travel is simple, seamless, eco-friendly, and affordable.
- Trainline is focused on growth in the UK and Europe.
Equal Opportunity
- We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought.
- We're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.